| Continuing operations | — | — |
| Revenue | 12,679a | 12,044a |
| Operating costs | -12,545a | -12,248a |
| People costs | -6,752a | -6,573a |
| Distribution and conveyance costs | -3,890a | -3,721a |
| Infrastructure costs | -1,087a | -1,178a |
| Other operating costs | -816a | -776a |
| Profit on disposal of property, plant and equipment | 15a | 6a |
| Operating profit/(loss) before specific items | 149a | -198a |
| Operating specific items | -123a | -544a |
| Operating profit/(loss) | 26a | -742a |
| Finance costs | -98a | -60a |
| Finance income | 51a | 21a |
| Net pension interest (non-operating specific item) | 135a | 105a |
| Profit/(loss) before tax | 114a | -676a |
| Tax charge | -60a | -197a |
| Profit/(loss) for the year | 54a | -873a |