| Revenue from mail, parcels and other | 3,843a | 3,746a |
| Net revenue from financial services | 5,521a | 5,229a |
| Revenue from financial services | 6,127a | 5,795a |
| Expenses from financial activities | -607a | -566a |
| Net revenue from insurance services | 1,640a | 1,567a |
| Revenue from insurance contracts issued | 2,824a | 2,550a |
| Costs arising from insurance contracts issued | -1,234a | -1,058a |
| Revenue/(costs) from outward reinsurance | -32a | -15a |
| Income and (expenses) from financial activities and other income/expenses | 6,430a | 6,458a |
| Net financial (costs)/revenue relating to insurance contracts issued | -6,358a | -6,373a |
| Net financial revenue/(costs) related to outward reinsurance | 10a | 5a |
| Revenue from Postepay services | 1,923a | 1,586a |
| Net operating revenue | 12,927a | 12,128a |
| Cost of goods and services | -3,717a | -3,237a |
| Personnel expenses | -5,135a | -5,170a |
| Depreciation, amortisation and impairments | -855a | -811a |
| Capitalised costs and expenses | -67a | -56a |
| Other operating costs | -318a | -275a |
| Of which non-recurring costs | -57a | 0a |
| Impairment losses/(reversals of impairment losses) on debt instruments, receivables and other assets | -424a | -71a |
| Of which non-recurring costs | -284a | |
| Operating profit/(loss) | 2,546a | 2,620a |
| Finance costs | -120a | -119a |
| Finance income | 209a | 181a |
| Impairment losses/(reversals of impairment losses) on financial assets | -14a | -25a |
| Profit/(loss) on investments accounted for using the equity method | 22a | 20a |
| Profit/(loss) before tax | 2,671a | 2,727a |
| Income tax expense | -658a | -794a |
| Profit for the year | 2,013a | 1,933a |
| Of which attributable to owners of the Parent | 1,994a | 1,922a |
| Of which attributable to non-controlling interests | 19a | 11a |