| Insurance revenue | 21,778a | 20,826a |
| Insurance service expenses | -18,716a | -18,421a |
| Reinsurance expenses | -4,462a | -4,848a |
| Reinsurance income | 3,406a | 3,946a |
| Insurance service result | 2,006a | 1,503a |
| Other expenses | -311a | -250a |
| Other income | 78a | 62a |
| Insurance operating result | 1,773a | 1,315a |
| Insurance finance expenses | -618a | -1,039a |
| Reinsurance finance income | 159a | 460a |
| Investment income - policyholders’ funds | 845a | 907a |
| Investment expenses - policyholders’ funds | -26a | -24a |
| Insurance profit | 2,133a | 1,619a |
| Investment income - shareholders’ funds | 506a | 499a |
| Investment expenses - shareholders’ funds | -15a | -13a |
| Financing and other costs | -226a | -232a |
| Gain on sale of entities and businesses | 2a | 2a |
| Share of net loss of associates | -6a | -2a |
| Restructuring and related expenses | -85a | |
| Impairment of owner occupied property | | -25a |
| Amortisation and impairment of intangibles | -18a | -11a |
| Profit before income tax | 2,291a | 1,837a |
| Income tax expense | -504a | -473a |
| Profit after income tax | 1,787a | 1,364a |
| Profit after income tax attributable to | — | — |
| Ordinary equity holders of the company | 1,779a | 1,355a |
| Non-controlling interests | 8a | 9a |