| Total operating revenue | 33,477.18a | 28,843.6a |
| Operating revenue | 33,477.18a | 28,843.6a |
| Interest income | | |
| Earned premiums | | |
| Fee and commission income | | |
| Total operating costs | -26,927.52a | -25,508.86a |
| Operating costs | -24,376.54a | -22,976.77a |
| Interest expenses | | |
| Fee and commission expense | | |
| Surrenders | | |
| Claims paid, net | | |
| Net provision for insurance contract liabilities | | |
| Policyholder dividends | | |
| Reinsurance expense | | |
| Taxes and surcharges | -286.87a | -236.64a |
| Selling expenses | -312.45a | -264.09a |
| Administrative expenses | -905.6a | -857.83a |
| R&D expenses | -1,389.28a | -1,273.27a |
| Finance costs | -343.23a | -99.74a |
| Interest expense | -179.72a | -297.75a |
| Interest income | 407.22a | 340.7a |
| Other income | 307.66a | 339.33a |
| Investment income (loss) | 28.8a | 69.68a |
| Investment income from associates and joint ventures | 70.27a | 65.64a |
| Gain on derecognition of financial assets measured at amortized cost | | |
| Exchange gains (losses) | | |
| Net hedging gains (losses) | | |
| Gains (losses) on fair value changes | -13.29a | -0.32a |
| Credit impairment loss | -48.65a | -65.84a |
| Asset impairment loss | -207.66a | -66.34a |
| Gain (loss) on disposal of assets | 13.25a | 756.29a |
| Operating profit (loss) | 6,629.79a | 4,367.54a |
| Non-operating income | 59.68a | 27.45a |
| Non-operating expenses | -35.88a | -26.79a |
| Total profit (loss) | 6,653.59a | 4,368.21a |
| Income tax expense | -697.29a | -365.52a |
| Net profit (loss) | 5,956.3a | 4,002.69a |
| Net profit (loss) from continuing operations | 5,956.3a | 4,007.31a |
| Net profit (loss) from discontinued operations | | -4.62a |