| Total operating revenue | 17,440.96a | 16,546.87a |
| Operating revenue | 17,440.96a | 16,546.87a |
| Total operating costs | -14,483.51a | -13,603.49a |
| Operating costs | -3,726.55a | -3,391.58a |
| Taxes and surcharges | -44.11a | -36.89a |
| Selling expenses | -9,712.3a | -9,090.81a |
| Administrative expenses | -515.52a | -592.12a |
| Research and development expenses | -646.36a | -713.56a |
| Finance costs | -161.32a | -221.48a |
| Interest expense | -63.97a | -65.59a |
| Interest income | 239.02a | 306.04a |
| Other income | 88.26a | 110.04a |
| Investment income (loss) | 111.1a | 7.53a |
| Investment income from associates and joint ventures | -9.11a | -17.78a |
| Fair value gains (losses) | -31.09a | 103.98a |
| Credit impairment loss | -20.71a | -13.74a |
| Asset impairment loss | -56.17a | -111.73a |
| Asset disposal gains (losses) | 0.75a | 1.43a |
| Operating profit (loss) | 3,091a | 3,040.89a |
| Non-operating income | 4.38a | 20.12a |
| Non-operating expenses | -6.59a | -13.04a |
| Total profit (loss) | 3,088.79a | 3,047.97a |
| Income tax expense | -424.49a | -414.44a |
| Net profit (loss) | 2,664.3a | 2,633.53a |
| By continuity of operations | — | — |
| Profit from continuing operations (loss) | 2,664.3a | 2,633.53a |
| By ownership attribution | — | — |
| Net profit attributable to owners of the parent | 2,673.02a | 2,658.57a |
| Non-controlling interests | -8.72a | -25.04a |