| Assets | — | — |
| Cash and balances at central banks | 32,436a | 31,843a |
| Items in the course of collection from other banks | 114a | 126a |
| Trading securities | 166a | 72a |
| Derivative financial instruments | 3,477a | 4,341a |
| Fair value changes due to interest rate risk of the hedged items in portfolio hedges | 118a | -124a |
| Other financial assets at FVTPL | 24,000a | 20,899a |
| Loans and advances to banks | 1,738a | 1,907a |
| Debt securities at amortised cost | 6,387a | 5,715a |
| Financial assets at FVOCI | 3,384a | 3,968a |
| Loans and advances to customers | 82,538a | 79,729a |
| Interest in associates | 133a | 108a |
| Interest in joint ventures | 80a | 79a |
| Intangible assets and goodwill | 1,500a | 1,408a |
| Investment properties | 771a | 793a |
| Property, plant and equipment | 811a | 800a |
| Current tax assets | 37a | 3a |
| Deferred tax assets | 546a | 808a |
| Other assets | 1,127a | 1,127a |
| Reinsurance contract assets | 1,453a | 1,414a |
| Retirement benefit assets | 997a | 692a |
| Total assets | 161,813a | 155,708a |
| Equity and liabilities | — | — |
| Deposits from banks | 1,805a | 3,095a |
| Customer accounts | 103,069a | 100,183a |
| Items in the course of transmission to other banks | 218a | 322a |
| Derivative financial instruments | 3,675a | 4,490a |
| Fair value changes due to interest rate risk of the hedged items in portfolio hedges | -365a | -1,115a |
| Debt securities in issue | 9,130a | 8,670a |
| Liabilities to customers under investment contracts | 9,203a | 7,692a |
| Insurance contract liabilities | 16,685a | 15,113a |
| Other liabilities | 2,760a | 2,480a |
| Leasing liabilities | 366a | 404a |
| Current tax liabilities | 29a | 23a |
| Provisions | 235a | 58a |
| Loss allowance provision on loan commitments and financial guarantees | 80a | 61a |
| Deferred tax liabilities | 58a | 61a |
| Retirement benefit obligations | 3a | 10a |
| Subordinated liabilities | 1,853a | 1,600a |
| Total liabilities | 148,804a | 143,147a |
| Equity | — | — |
| Share capital | 1,003a | 1,057a |
| Share premium account | 456a | 456a |
| Retained earnings | 10,473a | 10,285a |
| Other reserves | 22a | -199a |
| Own shares held for the benefit of life assurance policyholders | -7a | -7a |
| Shareholders’ equity | 11,947a | 11,592a |
| Other equity instruments - Additional tier 1 | 1,059a | 966a |
| Total equity excluding non-controlling interests | 13,006a | 12,558a |
| Non-controlling interests | 3a | 3a |
| Total equity | 13,009a | 12,561a |
| Total equity and liabilities | 161,813a | 155,708a |