| Total operating revenue | 27,616.61a | 24,738.96a |
| Operating revenue | 27,616.61a | 24,738.96a |
| Total operating costs | -23,245.89a | -21,021.46a |
| Operating cost | -13,295.62a | -11,567.22a |
| Taxes and surcharges | -294.78a | -274.91a |
| Selling expenses | -7,220.12a | -6,965.48a |
| Administrative expenses | -1,657.81a | -1,523.54a |
| Research and development expenses | -801.75a | -714.5a |
| Finance costs | -24.19a | -24.19a |
| Interest expense | -80.04a | -80.78a |
| Interest income | 102.78a | 106.86a |
| Other income | 289.71a | 285.87a |
| Investment income | 31.12a | 18.24a |
| Investment income from associates and joint ventures | -10.04a | 5.2a |
| Gains on changes in fair value | 9.39a | -28.63a |
| Credit impairment losses | -94.05a | -67.78a |
| Asset impairment losses | -163.29a | -172.64a |
| Gains on disposal of assets | 31.43a | 0.81a |
| Operating profit (loss) | 4,475.03a | 3,753.38a |
| Non-operating income | 141.81a | 51.29a |
| Non-operating expense | -23.23a | -50.21a |
| Total profit (total loss) | 4,593.61a | 3,754.45a |
| Income tax expense | -815.87a | -580.97a |
| Net profit (net loss) | 3,777.74a | 3,173.48a |
| By operating continuity classification | — | — |
| Net profit from continuing operations (loss) | 3,777.74a | 3,173.48a |
| By ownership attribution classification | — | — |
| Net profit attributable to shareholders of the parent company | 3,367.89a | 2,852.93a |
| Profit or loss attributable to noncontrolling interests | 409.85a | 320.55a |