| Interest income | 5,096a | 4,454a |
| Interest expense | -2,589a | -2,280a |
| Net interest income | 2,507a | 2,174a |
| Banking fee and commission income | 705a | 570a |
| Banking fee and commission expense | -144a | -123a |
| Net banking fee and commission income | 561a | 447a |
| Income from non banking services | 105a | 97a |
| Net trading income/(loss) | 94a | 71a |
| Gains less losses from investment securities | 13a | 57a |
| Other income/(expenses) | 61a | 68a |
| Operating income | 3,341a | 2,914a |
| Operating expenses | -1,099a | -915a |
| Profit from operations before impairments, risk provisions and restructuring costs | 2,242a | 1,999a |
| Impairment losses relating to loans and advances to customers | -303a | -412a |
| Other impairments, risk provisions and related costs | -60a | -96a |
| Restructuring costs | -168a | -37a |
| Share of results of associates and joint ventures | 161a | 88a |
| Profit before tax from continuing operations | 1,872a | 1,542a |
| Income tax | -361a | -261a |
| Net profit from continuing operations | 1,511a | 1,281a |
| Net loss from discontinued operations | -7a | -153a |
| Net profit | 1,504a | 1,128a |
| Net profit/(loss) attributable to non controlling interests | 56a | -12a |
| Net profit attributable to shareholders | 1,448a | 1,140a |