| Revenues | 5,603a | 5,439a |
| Other income | 31a | 41a |
| Total revenues and other income | 5,634a | 5,480a |
| Cost of goods & services | -1,428a | -1,383a |
| Personnel expenses | -849a | -822a |
| Information technology/technical infrastructure | -312a | -310a |
| Other operating expenses | -412a | -416a |
| Depreciation, amortization and impairments | -1,240a | -1,206a |
| Total operating expenses | -4,242a | -4,137a |
| Operating profit | 1,392a | 1,342a |
| Finance income | 41a | 28a |
| Finance costs | -279a | -266a |
| Other financial results | -55a | -7a |
| Financial income and expenses | -293a | -246a |
| Share of the profit/loss (-) of associates and joint ventures | -14a | -9a |
| Profit before income tax from continuing operations | 1,085a | 1,088a |
| Income taxes | -238a | -245a |
| Profit for the year from continuing operations | 847a | 843a |
| Profit/loss (-) for the year from discontinued operations | | 2a |
| Profit for the year | 848a | 844a |
| Profit attributable to non-controlling interests | | |
| Profit attributable to equity holders of the company | 848a | 844a |