| Total operating revenue | 40,726.52a | 39,544.34a |
| Operating revenue | 40,726.52a | 39,544.34a |
| Interest income | 0a | 0a |
| Earned premiums | 0a | 0a |
| Fee and commission income | 0a | 0a |
| Total operating costs | -37,050.73a | -36,280.46a |
| Operating costs | -34,205.25a | -33,260.52a |
| Interest expense | 0a | 0a |
| Fee and commission expense | 0a | 0a |
| Surrender expenses | 0a | 0a |
| Net claims paid | 0a | 0a |
| Net provision for insurance contract liabilities | 0a | 0a |
| Policyholder dividend expense | 0a | 0a |
| Reinsurance expenses | 0a | 0a |
| Taxes and surcharges | -205.93a | -219.58a |
| Selling expenses | -176.53a | -154.34a |
| Administrative expenses | -984.94a | -956.91a |
| Research and development expenses | -762.03a | -929.04a |
| Finance costs | -716.05a | -760.08a |
| Interest expenses | -600.47a | -667.05a |
| Interest income | 23.52a | 23.92a |
| Other income | 95.03a | 70.05a |
| Investment income (loss) | 34.35a | 20.88a |
| Share of profit of associates and joint ventures | 33.25a | 21.06a |
| Gains on derecognition of financial assets measured at amortized cost | 0a | 0a |
| Exchange gains (losses) | 0a | 0a |
| Net hedging gains (losses) | 0a | 0a |
| Fair value gains (losses) | -1.45a | 18.18a |
| Credit impairment losses (loss) | -11.37a | -9.98a |
| Asset impairment losses (loss) | -9.08a | -66.93a |
| Gains (losses) on disposal of assets | -170.63a | 0.37a |
| Operating profit (loss) | 3,612.64a | 3,296.44a |
| Non-operating income | 11.34a | 31.44a |
| Non-operating expenses | -42.05a | -8.27a |
| Total profit (loss) | 3,581.93a | 3,319.61a |
| Income tax expense | -471.17a | -218.57a |
| Net profit (loss) | 3,110.76a | 3,101.04a |
| By continuity of operations | — | — |
| Continuing operations net profit (loss) | 3,110.76a | 3,101.04a |
| Discontinued operations net profit (loss) | 0a | 0a |
| By ownership attribution | — | — |
| Net profit attributable to shareholders of the parent company | 3,101.26a | 3,085.69a |
| Non-controlling interests | 9.51a | 15.35a |