Teleperformance SE is a French multinational leader in digital business services and business process outsourcing. Founded in 1978 by Daniel Julien and headquartered in Paris, it combines advanced AI ... Teleperformance SE is a French multinational leader in digital business services and business process outsourcing. Founded in 1978 by Daniel Julien and headquartered in Paris, it combines advanced AI technologies with human expertise to deliver customer experience management, technical assistance, back-office operations, and digital transformation solutions across nearly 100 countries and over 170 markets, serving clients in more than 300 languages. The company operates primarily in two segments: core services, which account for the majority of revenue through customer relations, acquisition, and integrated business process management (85.5%), and specialized services including online interpreting, visa management, debt collection, and recruitment outsourcing (14.5%). With nearly 490,000 employees as of late 2024, Teleperformance SE supports key sectors such as financial services (42%), administrative and government (35%), telecommunications (17%), and retail (6%), enabling global brands and agencies to optimize interactions and streamline operations. Its AI-powered platforms like TP.ai FAB enhance efficiency, fostering innovation in customer care, trust and safety, and content moderation worldwide. Teleperformance SE plays a pivotal role in the outsourcing industry, driving scalable, empathetic digital solutions for evolving business needs.
In 2024, Teleperformance was subject to the Corporate Sustainability Reporting Directive (CSRD)'s requirements, which mandated the company to publish EU Taxonomy disclosures.
The company reported the eligibility and alignment of Turnover, Capital Expenditure (CAPEX) and Operating Expenditure (OPEX) with the EU Taxonomy, helping assess the extent to which its business activities align with Europe's environmental sustainability goals.
Teleperformance has also provided an activity-level breakdown of its EU Taxonomy disclosures. This granular reporting enhances transparency around which economic activities of Teleperformance are considered environmentally sustainable and contribute to at least one of the six environmental objectives defined under the EU Taxonomy framework.
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2024
2023
2022
2021 - 2017
Total Taxonomy Aligned Turnover
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Total Taxonomy Eligible Turnover
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0000000
Metric
2024
2023
2022
2021 - 2017
Total Taxonomy Aligned Opex
0000000
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0000000
Total Taxonomy Eligible Opex
0000000
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0000000
Metric
2024
2023
2022
2021 - 2017
Total Taxonomy Aligned Capex
0000000
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0000000
Total Taxonomy Eligible Capex
0000000
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0000000
7.7 CCM/CCA - Acquisition and ownership of buildings
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Limited Data Preview
You are viewing a limited preview of Teleperformance’s EU Taxonomy dataset. The full dataset, available for download, includes eligibility and alignment metrics for turnover, CAPEX, and OPEX across all EU Taxonomy categories, at both aggregate and activity level, with historical coverage back to 2022.
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Verified Sources Behind Teleperformance’s EU Taxonomy Data
Every figure on this dashboard has a transparent audit trail. With Tracenable, each data point is traceable back to its original source, viewable directly inside our platform. Explore Teleperformance’s data sources below and access millions more through our Disclosure Search.
a. Teleperformance's Universal Registration Document (URD) 2024
b. Teleperformance's Universal Registration Document (URD) 2023
c. Teleperformance's Universal Registration Document (URD) 2022
Insights into Teleperformance's Revenues from Sustainable Activities
In 2024, Teleperformance reported EU Taxonomy-eligible revenues of EUR 0, representing 0% of its total turnover. Of this amount, EUR 0 of Teleperformance's revenues was classified as EU Taxonomy-aligned, indicating that 0% of the revenue-generating activities undertaken by the company substantially contribute to one or more of the six environmental objectives, meet the Do No Significant Harm (DNSH) criteria, and comply with the Minimum Social Safeguards (MSS).a
Insights into Teleperformance's CAPEX from Sustainable Activities
In 2024, Teleperformance reported EU Taxonomy-eligible CAPEX of EUR 260.60 million,representing 54.4% of its total CAPEX. Of this amount, EUR 10.20 million of Teleperformance's CAPEX was classified as EU Taxonomy-aligned, indicating that 2.1% of the company's investments were directed toward economic activities that substantially contribute to one or more of the six environmental objectives, meet the Do No Significant Harm (DNSH) criteria, and comply with the Minimum Social Safeguards (MSS).a
Teleperformance's Taxonomy-Eligible Capex Over Time
Total Taxonomy Eligible Capex
Total Taxonomy Aligned Capex
Have Teleperformance's increased its investment in sustainable activities over time?
Since 2022, Teleperformance's taxonomy-aligned capital expenditure (CAPEX)increased by 600%,pointing to a long-term shift toward greater investment in environmentally sustainable activities recognized under the EU Taxonomy.a, c
Compared to the previous year (2023), Teleperformance's taxonomy-aligned CAPEX decreased by 27.59%,suggesting that Teleperformance may have scaled back investments in sustainable projects, reprioritized its capital deployment, or reduced transparency in its taxonomy-aligned disclosures.a, b
How much of Teleperformance's capital expenditure (CAPEX) is eligible under the EU Taxonomy?
In 2024, Teleperformance reported that EUR 260.60 million of its capital expenditure (CAPEX) was eligible under the EU Taxonomy, representing 54.4% of the company's total CAPEX. Of this amount, EUR 10.20 million (2.1% of total CAPEX) was classified as Taxonomy-aligned. This means that 52.3% of Teleperformance's CAPEX is eligible but not aligned, indicating that these investments either did not meet the technical screening criteria, failed to comply with the Do No Significant Harm (DNSH) requirements, or lacked evidence of meeting the Minimum Safeguards (MSS).a
How much of Teleperformance's eligible CAPEX is aligned with the EU Taxonomy?
In 2024, Teleperformance reported that EUR 10.20 million of its CAPEX was aligned under the EU Taxonomy, representing 2.1% of its total capital investment.a
This low alignment reflects that Teleperformance is beginning to transition its capital allocation toward greener investments, but still retains substantial opportunities for further alignment with sustainability goals.
Teleperformance's Contribution to Environmental Objectives
Total Taxonomy Aligned Capex
How is Teleperformance's taxonomy-aligned CAPEX distributed across the EU environmental objectives?
In 2024, Teleperformance reported that its taxonomy-aligned capital expenditure (CAPEX) was distributed across the following EU environmental objectivesa:
Climate Change Mitigation: 2.1%
Climate Change Adaptation: 0%
Sustainable Use and Protection of Water and Marine Resources: 0%
Transition to a Circular Economy: 0%
Pollution Prevention and Control: 0%
Protection and restoration of biodiversity and ecosystems: 0%
How much Teleperformance is investing in climate-related solutions?
In 2024, Teleperformance allocated EUR 10.06 million of its CAPEX to activities contributing to the EU Taxonomy's climate-related objectives (Climate Change Mitigation and Climate Change Adaptation). This represented 2.1% of the company's total capital expenditure,indicating that Teleperformancehas only marginally directed its capital expenditure toward climate-related activities, suggesting limited alignment with climate objectives.a
Insights into Teleperformance's OPEX from Sustainable Activities
In 2024, Teleperformance reported EU Taxonomy-eligible OPEX of EUR 0,representing 0% of its total operating expenses (OPEX). Of this amount, EUR 0 of Teleperformance's OPEX was classified as EU Taxonomy-aligned, indicating that 0% of the company's operating expenses were directed toward economic activities that substantially contribute to one or more of the six environmental objectives, meet the Do No Significant Harm (DNSH) criteria, and comply with the Minimum Social Safeguards (MSS).a
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