In 2025, Teleperformance completed a corporate carbon footprint assessment and publicly disclosed its greenhouse gas (GHG) emissions according to the GHG Protocol, covering Scope 1 (direct emissions from owned or controlled sources), Scope 2 (indirect emissions from purchased energy) and Scope 3 (indirect emissions across the value chain).
Teleperformance has also provided a category-level breakdown for 7 out of 15 Scope 3 emissions categories, offering greater transparency into its value chain emissions.
| Metric (tCO2e) | 2025 | 2024 | 2023 | 2022-2019 |
|---|---|---|---|---|
Total Scope 1 | 21,997a | 23,165a | 25,002b | |
Total Scope 2 | ||||
Market-Based | 102,601a | 103,181a | 113,225b | |
Location-Based | 190,378a | 188,701a | 179,568b | |
Total Scope 3 | 440,752a | 491,223a | 562,477b | |
Total Scope 1 Revenue Intensity (tCO2e/$M) | 1.8327a | 2.1655a | 2.7069b |
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In 2025, the total operational greenhouse gas (GHG) emissions of Teleperformance amounted to 212,375 metric tons of CO2 equivalent. This figure includes both direct emissions from owned or controlled sources (Scope 1) and indirect emissions from purchased energy (Scope 2).a
Compared to 2024, the total operational greenhouse gas (GHG) emissions of Teleperformance increased by 0.24%, suggesting that the company faced challenges in reducing its emissions from its core operations.a
In 2025, the total Scope 1 emissions of Teleperformance were 21,997 metric tons of CO₂ equivalent (tCO₂e).a
Since 2019, Teleperformance's Scope 1 emissions have decreased by 34.68%, reflecting a declining long-term trend in Scope 1 emissions over time.a
Compared to the previous year (2024), Teleperformance's Scope 1 emissions decreased by 5.04%, highlighting the company's efforts to lower direct emissions from assets it owns or controls.a
In 2025, Teleperformance reported Scope 2 greenhouse gas (GHG) emissions of 102,601 tCO₂e using the market-based method and 190,378 tCO₂e using the location-based method.a
Since 2019, Teleperformance's Scope 2 greenhouse gas (GHG) emissions (Location-Based) have decreased by 11.26%, reflecting a declining long-term trend in Scope 2 emissions over time.a
Compared to the previous year (2024), Teleperformance's Scope 2 emissions (Location-Based) have remained relatively stable, indicating that Teleperformance's emissions have plateaued with no significant change in its energy consumption footprint.a
In 2025, Teleperformance reported its Scope 2 emissions using the market-based method and using the location-based method.a
In 2025, Teleperformance reported 440,752 metric tons of CO₂ equivalent (tCO₂e) of Scope 3 greenhouse gas (GHG) emissions, representing indirect emissions across its upstream and downstream value chain.a
The 2025 disclosure of Teleperformance includes a breakdown across 7 of the 15 Scope 3 categories defined by the GHG Protocol, matching the level of disclosure in 2024, demonstrating consistent Scope 3 emissions reporting coverage year over year.a
In 2025, Teleperformance reported total Scope 3 emissions of 440,752 metric tons of CO₂ equivalent (tCO₂e).a
Approximately 100% of these emissions originated from upstream activities such as purchased goods and capital goods, while 0% came from downstream activities like product use, distribution, and end-of-life treatment.a
Since 2019, Teleperformance's Scope 3 emissions have decreased by 12.08%, reflecting a declining long-term trend in Scope 3 emissions over time.a
Compared to the previous year (2024), Teleperformance's Scope 3 emissions decreased by 10.27%, highlighting the company's efforts to lower indirect emissions from its value chain.a
In 2025, Teleperformance reported emissions for 7 out of the 15 Scope 3 categories defined by the GHG Protocol.a
This partial disclosure allows for some insight into the company's indirect impacts.
In 2025, the largest contributors to Teleperformance's Scope 3 emissions were:a
In 2025, Teleperformance reported Scope 1 greenhouse gas (GHG) emissions of 21,997 tCO₂e and total revenues of USD 12,003 millions. This translates into an emissions intensity of 1.83 tCO₂e per millions USD.a
In 2025, Teleperformance reported a Scope 1 emissions intensity of 1.83 tCO₂e per millions USD. Compared to the peer group median of 4.53, this places the company below its industry benchmark, indicating it is more carbon-efficient than most competitors.a
In 2025, Teleperformance ranked 10 out of 24 companies in its industry peer group, based on Scope 1 emissions intensity (measured in tCO₂e per millions USD).a
Teleperformance is therefore positioned in the mid-range of its industry, neither a clear leader nor a laggard in carbon efficiency.a
In 2025, Teleperformance reported a total carbon footprint of 653,127 metric tons of CO₂ equivalent (tCO₂e) across Scope 1, Scope 2, and Scope 3 emissions. This represents a 7.11% decrease compared to 2024, indicating progress in reducing its overall greenhouse gas output.a
The largest contributor to Teleperformance's total carbon footprint was Scope 3 emissions, accounting for 67.48% of the company's total carbon footprint, followed by Scope 2 emissions at 29.15%.a