| Interest income | 18,954.86a | 18,364.06a |
| Interest income on financial assets at fair value through profit or loss | 396.48a | 287.69a |
| Interest income on financial assets at fair value through other comprehensive income and at amortized cost | 18,558.38a | 18,076.37a |
| Interest expenses | -11,062.97a | -10,437.49a |
| Interest expense on finance instruments | -10,790.96a | -10,161.98a |
| Interest expense on insurance | -272.01a | -275.52a |
| Net interest income | 7,891.89a | 7,926.56a |
| Fee and commission income | 863.66a | 852.25a |
| Fee and commission expense | -391.61a | -375.28a |
| Net fee and commission income | 472.06a | 476.97a |
| Net gains on financial instruments at fair value through profit or loss | 448.66a | 828.67a |
| Net gains (losses) on financial instruments designated at fair value through profit or loss | -75.72a | -63.05a |
| Net gains (losses) on derivative financial instruments for hedge accounting | -133.62a | 8.28a |
| Gains on disposal of financial assets at amortized cost | 160.41a | 217.04a |
| Net gains on financial assets at fair value through other comprehensive income | 132.22a | 104.69a |
| Insurance gains and losses | 29.55a | 35.34a |
| Insurance income | 93.47a | 83.55a |
| Insurance expense | -63.91a | -48.21a |
| Net gains on foreign currency transactions | 269.58a | 132.16a |
| Gross operating profit | 9,195.03a | 9,666.66a |
| Impairment losses on financial assets | -1,720.06a | -2,076.15a |
| Net operating profit | 7,474.96a | 7,590.51a |
| General and administrative expenses | -2,813.35a | -2,685.6a |
| Other operating income | 328.77a | 196.34a |
| Other operating expenses | -1,396.29a | -1,668.97a |
| Operating profit | 3,594.09a | 3,432.28a |
| Non-operating income (expenses) | -26.58a | 60.76a |
| Profit before income tax | 3,567.5a | 3,493.04a |
| Income tax expense | -913.17a | -817.85a |
| Profit for the year | 2,654.34a | 2,675.19a |
| Profit attributable to | — | — |
| Owners of the parent | 2,644.52a | 2,669.69a |
| Non-controlling interests | 9.81a | 5.5a |