| Net interest income | 8,761a | 8,879.45a |
| Interest income | 24,116.59a | 23,275.94a |
| Interest income on financial assets measured at FVOCI and amortized cost | 23,035.3a | 22,424.69a |
| Interest income on financial assets measured at FVTPL | 1,080.99a | 851.11a |
| Interest income on insurance and reinsurance contracts | 0.3a | 0.15a |
| Interest expense | -15,355.59a | -14,396.5a |
| Interest expense on financial liabilities | -15,035.69a | -14,066.01a |
| Interest expense on insurance and reinsurance contracts | -319.9a | -330.48a |
| Net fees and commission income | 2,469.85a | 1,977.73a |
| Fees and commission income | 3,598.81a | 3,034.92a |
| Fees and commission expense | -1,128.96a | -1,057.19a |
| Net gain on financial assets measured at FVTPL | 261.71a | 745.79a |
| Net gain on financial assets measured at FVOCI | 220.77a | 80.58a |
| Gain on derecognition of financial assets measured at amortized cost | -76.24a | 85.09a |
| Gain (loss) on derivative assets used for hedging | -65.77a | 25.31a |
| Gain on foreign currencies transactions | 797.14a | 414.79a |
| Net insurance service result | 43.28a | 25.35a |
| Insurance revenue | 606.13a | 552.48a |
| Insurance service expenses | -551.98a | -521.01a |
| Reinsurance revenue | 34.32a | 36.82a |
| Reinsurance expenses | -45.19a | -42.94a |
| Insurance and reinsurance finance income (loss) | 37.56a | 0.53a |
| Total operating income | 12,449.31a | 12,234.62a |
| Impairment loss on financial assets | -1,236.51a | -1,550.74a |
| General and administrative expenses | -4,530.27a | -4,408.27a |
| Other operating income | 933.56a | 894.21a |
| Other operating expenses | -2,760.91a | -2,476.41a |
| Operating income | 4,855.18a | 4,693.41a |
| Non-operating income (loss) | 196.98a | -12.2a |
| Net gain on valuation of investments in associates and joint ventures | 353.87a | 160.16a |
| Other non-operating income | 331.17a | 240.16a |
| Other non-operating expenses | -488.06a | -412.51a |
| Net income before income tax expense | 5,052.17a | 4,681.21a |
| Income tax expenses | -1,283.64a | -1,212.86a |
| Net income for the year | 3,768.53a | 3,468.36a |