| Operating income | 212,226a | 210,831a |
| Net interest income | 148,107a | 146,503a |
| Interest income | 343,835a | 349,079a |
| Interest expense | -195,728a | -202,576a |
| Net fee and commission income | 24,096a | 27,755a |
| Fee and commission income | 29,848a | 33,119a |
| Fee and commission expense | -5,752a | -5,364a |
| Investment income | 36,202a | 30,699a |
| Of which: share of profit of associates and joint ventures | 18a | 66a |
| Gains on derecognition of financial assets measured at amortized cost | 4,498a | 4,216a |
| Net fair value gains | 3,222a | 4,139a |
| Net foreign exchange (loss)/gain | -674a | 421a |
| Net gains on disposal of assets | 109a | 20a |
| Other income | 661a | 652a |
| Other operating income | 503a | 642a |
| Operating expenses | -125,029a | -126,691a |
| Taxes and surcharges | -2,229a | -2,319a |
| Business and administrative expenses | -62,203a | -62,608a |
| Credit impairment losses | -60,180a | -60,974a |
| Other asset impairment losses | -9a | -204a |
| Other operating costs | -408a | -586a |
| Operating profit | 87,197a | 84,140a |
| Add: non-operating income | 289a | 328a |
| Less: non-operating expenses | -366a | -139a |
| Profit before tax | 87,120a | 84,329a |
| Less: income tax expense | -9,629a | -6,675a |