ServiceNow Inc
ServiceNow's GHG Emissions Data Preview
In 2024, ServiceNow completed a corporate carbon footprint assessment and publicly disclosed its greenhouse gas (GHG) emissions according to the GHG Protocol, covering Scope 1 (direct emissions from owned or controlled sources), Scope 2 (indirect emissions from purchased energy) and Scope 3 (indirect emissions across the value chain).
ServiceNow has also provided a category-level breakdown for 6 out of 15 Scope 3 emissions categories, offering greater transparency into its value chain emissions.
| Metric (tCO2e) | 2024 | 2023 | 2022 | 2021 - 2017 |
|---|---|---|---|---|
Total Scope 1 | Copy restricted. Please purchase to unlock this data.  a | Copy restricted. Please purchase to unlock this data.  a | Copy restricted. Please purchase to unlock this data.  a | 0000000 |
Total Scope 2 | ||||
Market-Based | Copy restricted. Please purchase to unlock this data.  a | Copy restricted. Please purchase to unlock this data.  a | Copy restricted. Please purchase to unlock this data.  a | 0000000 |
Location-Based | Copy restricted. Please purchase to unlock this data.  a | Copy restricted. Please purchase to unlock this data.  a | Copy restricted. Please purchase to unlock this data.  a | 0000000 |
Total Scope 3 | Copy restricted. Please purchase to unlock this data.  a | Copy restricted. Please purchase to unlock this data.  a | Copy restricted. Please purchase to unlock this data.  a | 0000000 |
Total Scope 1 Revenue Intensity (tCO2e/$M) | Copy restricted. Please purchase to unlock this data.  a | Copy restricted. Please purchase to unlock this data.  a | Copy restricted. Please purchase to unlock this data.  a | 0000000 |
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aVerified Sources Behind ServiceNow’s Greenhouse Gas (GHG) Emissions Data
Every figure on this dashboard has a transparent audit trail. With Tracenable, each data point is traceable back to its original source, viewable directly inside our platform. Explore ServiceNow’s data sources below and access millions more through our Disclosure Search.
Insights into ServiceNow's Operational Emissions
In 2024, the total operational greenhouse gas (GHG) emissions of ServiceNow amounted to 75,675 metric tons of CO2 equivalent. This figure includes both direct emissions from owned or controlled sources (Scope 1) and indirect emissions from purchased energy (Scope 2). a
Compared to 2023, the total operational greenhouse gas (GHG) emissions of ServiceNow increased by 31.82%, suggesting that the company faced challenges in reducing its emissions from its core operations. a
ServiceNow's Scope 1 Emissions Over Time
- Total Scope 1
- Year-over-Year Change
What are ServiceNow's Scope 1 emissions?
In 2024, the total Scope 1 emissions of ServiceNow were 2,884 metric tons of CO₂ equivalent (tCO₂e). a
Has ServiceNow reduced its Scope 1 emissions over time?
Since 2019, ServiceNow's Scope 1 emissions have increased by 41.72%, reflecting a rising long-term trend in Scope 1 emissions over time. a
Compared to the previous year (2023), ServiceNow's Scope 1 emissions increased by 18.68%, suggesting that the company faced challenges in reducing emissions from its directly owned or controlled operations. a
What are ServiceNow's Scope 2 emissions?
In 2024, ServiceNow reported Scope 2 greenhouse gas (GHG) emissions of 790 tCO₂e using the market-based method and 72,791 tCO₂e using the location-based method. a
Has ServiceNow reduced its Scope 2 emissions over time?
Since 2019, ServiceNow's Scope 2 greenhouse gas (GHG) emissions ( Location-Based) have increased by 279.48%, reflecting a rising long-term trend in Scope 2 emissions over time. a
Compared to the previous year (2023), ServiceNow's Scope 2 emissions (Location-Based) rose by 32.4% in 2024, suggesting that the company faced challenges in reducing emissions from purchased electricity and energy a
What methodology does ServiceNow use for Scope 2 reporting?
In 2024, ServiceNow reported its Scope 2 emissions using the market-based method and using the location-based method. a
ServiceNow's Scope 2 Emissions Over Time
- Total Scope 2 Location-Based
- Total Scope 2 Market-Based
Insights into ServiceNow's Value Chain Emissions
In 2024, ServiceNow reported 285,790 metric tons of CO₂ equivalent (tCO₂e) of Scope 3 greenhouse gas (GHG) emissions, representing indirect emissions across its upstream and downstream value chain. a
The 2024 disclosure of ServiceNow includes a breakdown across 6 of the 15 Scope 3 categories defined by the GHG Protocol, matching the level of disclosure in 2023, demonstrating consistent Scope 3 emissions reporting coverage year over year. a
ServiceNow's Scope 3 Emissions Over Time
- Total Scope 3
- Year-over-Year Change
What are ServiceNow's Scope 3 emissions?
In 2024, ServiceNow reported total Scope 3 emissions of 285,790 metric tons of CO₂ equivalent (tCO₂e). a
Approximately 100% of these emissions originated from upstream activities such as purchased goods and capital goods, while 0% came from downstream activities like product use, distribution, and end-of-life treatment. a
Has ServiceNow reduced its Scope 3 emissions over time?
Since 2019, ServiceNow's Scope 3 emissions have increased by 34.76%, reflecting a rising long-term trend in Scope 3 emissions over time. a
Compared to the previous year (2023), ServiceNow's Scope 3 emissions remained relatively stable, indicating that ServiceNow 's emissions have plateaued with no significant change in its value chain footprint. a
What categories of Scope 3 emissions does ServiceNow disclose?
In 2024, ServiceNow reported emissions for 6 out of the 15 Scope 3 categories defined by the GHG Protocol. a
This partial disclosure allows for some insight into the company's indirect impacts.
What are the main sources of ServiceNow's Scope 3 emissions?
In 2024, the largest contributors to ServiceNow's Scope 3 emissions were: a
- Purchased Goods and Services (Cat. 1): 143,636 tCO₂e (50.26%)
- Capital Goods (Cat. 2): 69,636 tCO₂e (24.37%)
- Business Travel (Cat. 6): 43,606 tCO₂e (15.26%)
ServiceNow's Scope 3 Emissions by Categories
Insights into ServiceNow’s GHG Emissions Intensity Compared to Industry Peers
In 2024, ServiceNow reported Scope 1 greenhouse gas (GHG) emissions of 2,884 tCO₂e and total revenues of USD 10,982 millions. This translates into an emissions intensity of 0.26 tCO₂e per millions USD. a
ServiceNow's Scope 1 Emissions Intensity Compared to Peers
How does ServiceNow's GHG emissions intensity compare to its peers?
In 2024, ServiceNow reported a Scope 1 emissions intensity of 0.26 tCO₂e per millions USD. Compared to the peer group median of 0.36 , this places the company below its industry benchmark, indicating it is more carbon-efficient than most competitors. a
Where does ServiceNow rank on GHG emissions intensity within its industry?
In 2024, ServiceNow ranked 9 out of 19 companies in its industry peer group, based on Scope 1 emissions intensity (measured in tCO₂e per millions USD). a
ServiceNow is therefore positioned in the mid-range of its industry, neither a clear leader nor a laggard in carbon efficiency. a
Insights into ServiceNow's Total Carbon Footprint
In 2024, ServiceNow reported a total carbon footprint of 361,465 metric tons of CO₂ equivalent (tCO₂e) across Scope 1, Scope 2, and Scope 3 emissions. This represents a 5.62% increase compared to 2023, suggesting a rise in emissions across its operations or value chain. a
The largest contributor to ServiceNow's total carbon footprint was Scope 3 emissions, accounting for 79.06% of the company's total carbon footprint, followed by Scope 2 emissions at 20.14%. a