In 2024, ServiceNow completed a corporate carbon footprint assessment and publicly disclosed its greenhouse gas (GHG) emissions according to the GHG Protocol, covering Scope 1 (direct emissions from owned or controlled sources), Scope 2 (indirect emissions from purchased energy) and Scope 3 (indirect emissions across the value chain).
ServiceNow has also provided a category-level breakdown for 6 out of 15 Scope 3 emissions categories, offering greater transparency into its value chain emissions.
| Metric (tCO2e) | 2024 | 2023 | 2022 | 2021-2019 |
|---|---|---|---|---|
Total Scope 1 | 2,884a | 2,430a | 2,270a | |
Total Scope 2 | ||||
Market-Based | 790a | 712a | 635a | |
Location-Based | 72,791a | 54,979a | 41,979a | |
Total Scope 3 | 285,790a | 284,828a | 217,084a | |
Total Scope 1 Revenue Intensity (tCO2e/$M) | 0.2626a | 0.2709a | 0.3133a |
You are welcome to quote or reference individual data points from this page, provided you include the following attribution with a visible, clickable link to this page: "Source: Tracenable, the global reference for ESG data"
Bulk collection, scraping, resale, or redistribution of data across multiple company profiles is not permitted without our prior written permission. For more information, see our General Terms and Conditions.
Every figure on this dashboard has a transparent audit trail. With Tracenable, each data point is traceable back to its original source, viewable directly inside our platform.
In 2024, the total operational greenhouse gas (GHG) emissions of ServiceNow amounted to 75,675 metric tons of CO2 equivalent. This figure includes both direct emissions from owned or controlled sources (Scope 1) and indirect emissions from purchased energy (Scope 2).a
Compared to 2023, the total operational greenhouse gas (GHG) emissions of ServiceNow increased by 31.82%, suggesting that the company faced challenges in reducing its emissions from its core operations.a
In 2024, the total Scope 1 emissions of ServiceNow were 2,884 metric tons of CO₂ equivalent (tCO₂e).a
Since 2019, ServiceNow's Scope 1 emissions have increased by 41.72%, reflecting a rising long-term trend in Scope 1 emissions over time.a
Compared to the previous year (2023), ServiceNow's Scope 1 emissions increased by 18.68%, suggesting that the company faced challenges in reducing emissions from its directly owned or controlled operations.a
In 2024, ServiceNow reported Scope 2 greenhouse gas (GHG) emissions of 790 tCO₂e using the market-based method and 72,791 tCO₂e using the location-based method.a
Since 2019, ServiceNow's Scope 2 greenhouse gas (GHG) emissions (Location-Based) have increased by 279.48%, reflecting a rising long-term trend in Scope 2 emissions over time.a
Compared to the previous year (2023), ServiceNow's Scope 2 emissions (Location-Based) rose by 32.4% in 2024, suggesting that the company faced challenges in reducing emissions from purchased electricity and energya
In 2024, ServiceNow reported its Scope 2 emissions using the market-based method and using the location-based method.a
In 2024, ServiceNow reported 285,790 metric tons of CO₂ equivalent (tCO₂e) of Scope 3 greenhouse gas (GHG) emissions, representing indirect emissions across its upstream and downstream value chain.a
The 2024 disclosure of ServiceNow includes a breakdown across 6 of the 15 Scope 3 categories defined by the GHG Protocol, matching the level of disclosure in 2023, demonstrating consistent Scope 3 emissions reporting coverage year over year.a
In 2024, ServiceNow reported total Scope 3 emissions of 285,790 metric tons of CO₂ equivalent (tCO₂e).a
Approximately 100% of these emissions originated from upstream activities such as purchased goods and capital goods, while 0% came from downstream activities like product use, distribution, and end-of-life treatment.a
Since 2019, ServiceNow's Scope 3 emissions have increased by 34.76%, reflecting a rising long-term trend in Scope 3 emissions over time.a
Compared to the previous year (2023), ServiceNow's Scope 3 emissions remained relatively stable, indicating that ServiceNow's emissions have plateaued with no significant change in its value chain footprint.a
In 2024, ServiceNow reported emissions for 6 out of the 15 Scope 3 categories defined by the GHG Protocol.a
This partial disclosure allows for some insight into the company's indirect impacts.
In 2024, the largest contributors to ServiceNow's Scope 3 emissions were:a
In 2024, ServiceNow reported Scope 1 greenhouse gas (GHG) emissions of 2,884 tCO₂e and total revenues of USD 10,982 millions. This translates into an emissions intensity of 0.26 tCO₂e per millions USD.a
In 2024, ServiceNow reported a Scope 1 emissions intensity of 0.26 tCO₂e per millions USD. Compared to the peer group median of 0.24, this places the company above its industry benchmark, indicating it is less carbon-efficient than most competitors.a
In 2024, ServiceNow ranked 13 out of 22 companies in its industry peer group, based on Scope 1 emissions intensity (measured in tCO₂e per millions USD).a
ServiceNow is therefore positioned in the mid-range of its industry, neither a clear leader nor a laggard in carbon efficiency.a
In 2024, ServiceNow reported a total carbon footprint of 361,465 metric tons of CO₂ equivalent (tCO₂e) across Scope 1, Scope 2, and Scope 3 emissions. This represents a 5.62% increase compared to 2023, suggesting a rise in emissions across its operations or value chain.a
The largest contributor to ServiceNow's total carbon footprint was Scope 3 emissions, accounting for 79.06% of the company's total carbon footprint, followed by Scope 2 emissions at 20.14%.a