| Gross premiums written | 10,675a | 9,956a |
| Ceded reinsurance premiums | -746a | -691a |
| Change in the provisions for unearned premiums | 242a | 645a |
| Change in profit margin and risk margin | 2a | -303a |
| Change in the reinsurers' share of the provisions for unearned premiums | -25a | -14a |
| Premiums earned, net of reinsurance | 10,148a | 9,593a |
| Claims paid | -7,098a | -6,578a |
| Reinsurance cover received | 415a | 360a |
| Change in the provisions for claims | -143a | -412a |
| Change in risk margin | -8a | -4a |
| Change in reinsurers' share of the provisions for claims | -73a | 13a |
| Claims incurred, net of reinsurance | -6,621a | -6,613a |
| Bonuses and rebates | -18a | -78a |
| Acquisition costs | -1,155a | -1,120a |
| Administrative expenses | -751a | -690a |
| Intra-group reimbursements | 57a | 49a |
| Reinsurance commission and share of profits | 93a | 90a |
| Insurance operating expenses, net of reinsurance | -1,756a | -1,671a |
| Technical result | 1,753a | 1,231a |
| Income from affiliates | -7a | 22a |
| Income from associates | 47a | 7a |
| Interest income and dividends etc. | 531a | 490a |
| Value adjustments | 362a | 519a |
| Interest charges | -107a | -115a |
| Expenses on investment activities | -49a | -52a |
| Total investment return | 776a | 872a |
| Return and value adjustments of non-life insurance provisions | -527a | -613a |
| Investment return after return and value adjustments of technical provisions | 249a | 259a |
| Other income | 17a | 6a |
| Other expenses | -835a | -53a |
| Pre-tax profit | 1,185a | 1,443a |
| Taxation | -347a | -358a |
| Profit | 837a | 1,085a |