In 2024, Zendesk completed a corporate carbon footprint assessment and publicly disclosed its greenhouse gas (GHG) emissions according to the GHG Protocol, covering Scope 1 (direct emissions from owned or controlled sources), Scope 2 (indirect emissions from purchased energy) and Scope 3 (indirect emissions across the value chain).
Zendesk has also provided a category-level breakdown for 7 out of 15 Scope 3 emissions categories, offering greater transparency into its value chain emissions.
| Metric (tCO2e) | 2024 | 2023 | 2022 | 2021-2019 |
|---|---|---|---|---|
Total Scope 1 | 283a | 243b | N/A | |
Total Scope 2 | ||||
Market-Based | 124a | 0b | N/A | |
Location-Based | 1,071a | 1,211b | N/A | |
Total Scope 3 | 87,847a | 60,287b | N/A | |
Total Scope 1 Revenue Intensity (tCO2e/$M) | N/A | N/A | N/A |
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In 2024, the total operational greenhouse gas (GHG) emissions of Zendesk amounted to 1,354 metric tons of CO2 equivalent. This figure includes both direct emissions from owned or controlled sources (Scope 1) and indirect emissions from purchased energy (Scope 2).a
Compared to 2023, the total operational greenhouse gas (GHG) emissions of Zendesk decreased by 6.88%, showing that the company has made progress in taking action to reduce the climate impact of its operations.ab
In 2024, the total Scope 1 emissions of Zendesk were 283 metric tons of CO₂ equivalent (tCO₂e).a
Since 2019, Zendesk's Scope 1 emissions have increased by 7.2%, reflecting a rising long-term trend in Scope 1 emissions over time.ad
Compared to the previous year (2023), Zendesk's Scope 1 emissions increased by 16.46%, suggesting that the company faced challenges in reducing emissions from its directly owned or controlled operations.ab
In 2024, Zendesk reported Scope 2 greenhouse gas (GHG) emissions of 124 tCO₂e using the market-based method and 1,071 tCO₂e using the location-based method.a
Since 2019, Zendesk's Scope 2 greenhouse gas (GHG) emissions (Location-Based) have decreased by 59.17%, reflecting a declining long-term trend in Scope 2 emissions over time.ad
Compared to the previous year (2023), Zendesk's Scope 2 emissions (Location-Based) fell by 11.56% in 2024, showing that the company has made progress in taking action to reduce the climate impact of its energy consumption.ab
In 2024, Zendesk reported its Scope 2 emissions using the market-based method and using the location-based method.a
In 2024, Zendesk reported 87,847 metric tons of CO₂ equivalent (tCO₂e) of Scope 3 greenhouse gas (GHG) emissions, representing indirect emissions across its upstream and downstream value chain.a
The 2024 disclosure of Zendesk includes a breakdown across 7 of the 15 Scope 3 categories defined by the GHG Protocol, matching the level of disclosure in 2023, demonstrating consistent Scope 3 emissions reporting coverage year over year.a
In 2024, Zendesk reported total Scope 3 emissions of 87,847 metric tons of CO₂ equivalent (tCO₂e).a
Approximately 100% of these emissions originated from upstream activities such as purchased goods and capital goods, while 0% came from downstream activities like product use, distribution, and end-of-life treatment.a
Since 2019, Zendesk's Scope 3 emissions have increased by 35.31%, reflecting a rising long-term trend in Scope 3 emissions over time.ad
Compared to the previous year (2023), Zendesk's Scope 3 emissions increased by 45.71%, suggesting that the company faced challenges in reducing emissions across its value chain.ab
In 2024, Zendesk reported emissions for 7 out of the 15 Scope 3 categories defined by the GHG Protocol.a
This partial disclosure allows for some insight into the company's indirect impacts.
In 2024, the largest contributors to Zendesk's Scope 3 emissions were:a
In 2021, Zendesk reported Scope 1 greenhouse gas (GHG) emissions of 270 tCO₂e and total revenues of USD 1,339 millions. This translates into an emissions intensity of 0.2 tCO₂e per millions USD.c
In 2021, Zendesk reported a Scope 1 emissions intensity of 0.2 tCO₂e per millions USD. Compared to the peer group median of 0.26, this places the company below its industry benchmark, indicating it is more carbon-efficient than most competitors.c
In 2021, Zendesk ranked 9 out of 22 companies in its industry peer group, based on Scope 1 emissions intensity (measured in tCO₂e per millions USD).c
Zendesk is therefore positioned in the mid-range of its industry, neither a clear leader nor a laggard in carbon efficiency.c
In 2024, Zendesk reported a total carbon footprint of 89,201 metric tons of CO₂ equivalent (tCO₂e) across Scope 1, Scope 2, and Scope 3 emissions. This represents a 44.48% increase compared to 2023, suggesting a rise in emissions across its operations or value chain.ab
The largest contributor to Zendesk's total carbon footprint was Scope 3 emissions, accounting for 98.48% of the company's total carbon footprint, followed by Scope 2 emissions at 1.2%.a