| Revenue | 4,143.29a | 4,068.8a |
| Purchases consumed | -437.19a | -449.11a |
| Employee benefits expense | -2,937.93a | -2,823.81a |
| External charges | -273.86a | -303.41a |
| Other taxes and levies | -16.74a | -12.61a |
| Depreciation and amortisation charges | -94.46a | -92.04a |
| Other operating expenses | -15.62a | -11.06a |
| Other operating income | 9.06a | 6.05a |
| Operating profit on activity | 376.54a | 382.82a |
| Share-based payments | -20.26a | -32.28a |
| Profit from ordinary activities | 356.28a | 350.54a |
| Other operating expenses | -34.64a | -40.76a |
| Other operating income | 2.55a | 10.13a |
| Proceeds from disposal | -3.19a | 0a |
| Impairment of goodwill | -43.99a | 0a |
| Operating profit | 277.02a | 319.9a |
| Net borrowing costs | -2.4a | -1.95a |
| Other financial expenses | -41.7a | -46.01a |
| Other financial income | 42.64a | 44.21a |
| Income tax expense | -93.97a | -86.92a |
| Earning of consolidated entities | 186.39a | 233.13a |
| Earnings from associates | 0.03a | 0.08a |
| Net overall earnings | 186.42a | 233.21a |
| Non-controlling interests | 0a | 0a |
| (Attributable to) owners of the parent | 186.42a | 233.21a |