| Net interest income | 2,830.85a | 2,825.72a |
| Net fees and commissions income | 808.54a | 771.67a |
| Other net income | -129.63a | -38.61a |
| Gains/(losses) on financial operations | 4.98a | 146.37a |
| Dividends from equity instruments | 1.02a | 1.78a |
| Share of profit of associates under the equity method | 58.89a | 62.71a |
| Net operating income | 3,574.65a | 3,769.66a |
| Operating expenses | -1,307.24a | -1,162.55a |
| Results on modification | -68.52a | -19.43a |
| Impairment for credit and financial assets | -225.52a | -249.98a |
| Other impairments and provisions | -631.96a | -849.86a |
| Net income before income tax | 1,341.41a | 1,487.83a |
| Income tax | -341.25a | -537.37a |
| Net income after income tax from continuing operations | 1,000.16a | 950.46a |
| Income arising from discontinued operations | 0.32a | -2.85a |
| Net income for the year | 1,000.48a | 947.61a |
| Non-controlling interests | -94.11a | -91.56a |
| Net income for the year attributable to bank's shareholders | 906.38a | 856.05a |