| Revenue | 20,358a | 20,797a |
| Operating costs | -17,866a | -18,583a |
| Of which net impairment losses on trade receivables and contract assets | -171a | -165a |
| Operating profit (loss) | 2,492a | 2,214a |
| Finance expense | -1,301a | -1,188a |
| Finance income | 151a | 181a |
| Net finance expense | -1,150a | -1,007a |
| Share of post tax profit (loss) of associates and joint ventures | -8a | -21a |
| Profit (loss) before taxation | 1,334a | 1,186a |
| Taxation | -280a | -331a |
| Profit (loss) for the year | 1,054a | 855a |
| Of which goodwill impairment | | -488a |