Capita plc is an international business process outsourcing and professional services company headquartered in London. It is the largest business process outsourcing firm in the United Kingdom, with a... Capita plc is an international business process outsourcing and professional services company headquartered in London. It is the largest business process outsourcing firm in the United Kingdom, with a significant market share and extensive operations across Europe, Africa, and Asia. The company provides a broad range of services including central and local government outsourcing, customer experience management, digital transformation, learning and development, pensions administration, and property and infrastructure consultancy. Capita serves both public and private sectors, supporting UK government departments, utilities, telecoms, financial services, and education sectors with technology-enabled services. It operates through two main divisions: Capita Public Service and Capita Experience. With over 34,000 employees, Capita integrates people-based services with advanced technology such as AI, robotic process automation, and cloud solutions, aiming to enhance operational efficiency and customer engagement. The company is publicly listed and recognized for its role in helping organizations run complex business processes more efficiently while delivering improved outcomes for clients and citizens alike.
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