| Operating revenue | — | — |
| Net fee and commission income | 15,127.09a | 15,067.76a |
| Net brokerage fee income | 7,842.95a | 6,790.04a |
| Net investment banking fee income | 2,921.91a | 3,687.59a |
| Net asset management fee income | 3,892.58a | 4,096.52a |
| Net interest income | 2,357.07a | 2,802.61a |
| Interest income | 15,064.41a | 15,635.58a |
| Interest expense | -12,707.34a | -12,832.97a |
| Investment income | 13,041.99a | 10,854.93a |
| Share of profit of associates and joint ventures | 305.82a | 379.45a |
| Fair value gains (losses) | 2,032.64a | -1,350.06a |
| Foreign exchange gains (losses) | 172.14a | -51.24a |
| Loss on disposal of assets | -6.76a | -1.16a |
| Other income | 834.17a | 1,014.98a |
| Other business income | 9,838.78a | 7,803.48a |
| Total operating revenue | 43,397.13a | 36,141.29a |
| Operating expenses | — | — |
| Taxes and surcharges | -197.15a | -185.33a |
| Business and administrative expenses | -16,462.3a | -15,723.26a |
| Other asset impairment losses | -41.6a | -32.4a |
| Credit impairment losses | -249.97a | -262.52a |
| Other business costs | -9,786.74a | -7,760.27a |
| Total operating expenses | -26,737.76a | -23,963.77a |