| Revenue | — | — |
| Fee and commission income | 6,675.25a | 6,458.48a |
| Interest income | 4,849.8a | 5,067.38a |
| Net investment gains | 2,492.54a | 2,515.05a |
| Total revenue | 14,017.58a | 14,040.91a |
| Other income and gains | 179.16a | 735.18a |
| Total revenue and other income | 14,196.75a | 14,776.09a |
| Fee and commission expenses | -2,004.13a | -1,572.33a |
| Interest expenses | -2,701.98a | -3,268a |
| Staff costs | -3,832.11a | -4,243.58a |
| Depreciation and amortisation expenses | -672.49a | -675.11a |
| Tax and surcharges | -53.16a | -55.15a |
| Other operating expenses | -1,442.37a | -1,766.92a |
| (Provision for)/reversal of contingent liabilities | -25.68a | -2,132.57a |
| Provision for impairment losses | -2.11a | -340.06a |
| Reversal of/(provision for) credit loss expense | -3.2a | -328.5a |
| Total expenses | -10,730.84a | -10,117.08a |
| Operating profit | 3,465.91a | 4,659.02a |
| Share of profits of associates and joint ventures | 114.99a | 98.28a |
| Profit before income tax | 3,580.9a | 4,757.3a |
| Income tax expense | -495.23a | -456.69a |
| Profit for the year | 3,085.67a | 4,300.61a |
| Attributable to | — | — |
| Shareholders of the company | 3,058.46a | 4,271.15a |
| Non-controlling interests | 27.2a | 29.45a |
| Total | 3,085.67a | 4,300.61a |