| Interest income | 61,277a | 59,439a |
| Interest expense | -30,493a | -27,144a |
| Net interest income | 30,784a | 32,295a |
| Fee income | 8,248a | 7,829a |
| Fee expense | -2,932a | -2,909a |
| Net fee income | 5,316a | 4,920a |
| Net income/(loss) from financial instruments measured at fair value through profit or loss | 7,681a | 11,330a |
| Gains less losses from financial investments | 53a | -3a |
| Dividend income | 207a | 253a |
| Insurance finance income/(expenses) | -5,559a | -10,805a |
| Insurance service results | 2,271a | 2,049a |
| Insurance revenue | 3,377a | 2,913a |
| Insurance service expense | -1,106a | -864a |
| Other operating income/(loss) | 784a | 783a |
| Net operating income before change in expected credit losses and other credit impairment charges | 41,537a | 40,822a |
| Change in expected credit losses and other credit impairment charges | -4,773a | -6,248a |
| Net operating income | 36,764a | 34,574a |
| Employee compensation and benefits | -5,918a | -5,795a |
| General and administrative expenses | -6,142a | -5,980a |
| Depreciation expenses | -1,963a | -1,915a |
| Amortisation of intangible assets | -1,170a | -934a |
| Operating expenses | -15,193a | -14,624a |
| Impairment loss on intangible assets | -13a | -4a |
| Operating profit | 21,558a | 19,946a |
| Net surplus/(deficit) on property revaluation | -583a | -34a |
| Share of profits/(losses) of associate | 39a | 193a |
| Profit before tax | 21,014a | 20,105a |
| Tax expense | -2,645a | -2,267a |
| Profit for the year | 18,369a | 17,838a |
| Profit attributable to | — | — |
| Shareholders of the Bank | 18,379a | 17,848a |
| Non-controlling interests | -10a | -10a |