| Revenue | 40,260a | 39,678a | 39,127a |
| External purchases | -16,649a | -16,762a | -16,164a |
| Other operating income | 970a | 869a | 748a |
| Other operating expenses | -519a | -394a | -342a |
| Labor expenses | -8,458a | -8,742a | -8,654a |
| Operating taxes and levies | -1,771a | -1,669a | -1,742a |
| Gains (losses) on disposal of fixed assets, investments and activities | -279a | 90a | 233a |
| Restructuring costs | -134a | -456a | -117a |
| Depreciation and amortization of fixed assets | -6,348a | -6,272a | -5,928a |
| Depreciation and amortization of financed assets | -160a | -129a | -107a |
| Depreciation and amortization of right-of-use assets | -1,383a | -1,346a | -1,337a |
| Effects resulting from business combinations | 11a | 0a | |
| Impairment of goodwill | 0a | 0a | -817a |
| Impairment of fixed assets | -14a | -47a | -56a |
| Impairment of right-of-use assets | -48a | -69a | -54a |
| Share of profits (losses) of associates and joint ventures | -348a | -29a | -2a |
| Operating income | 5,116a | 4,731a | 4,789a |
| Cost of gross financial debt excluding financed assets | -1,043a | -1,068a | -770a |
| Interests on debts related to financed assets | -17a | -14a | -3a |
| Gains (losses) on assets contributing to net financial debt | 375a | 283a | 48a |
| Foreign exchange gain (loss) | -43a | -32a | -97a |
| Interests on lease liabilities | -252a | -221a | -128a |
| Other net financial expenses | -87a | -116a | -46a |
| Finance costs, net | -1,066a | -1,168a | -904a |
| Income taxes | -1,355a | -875a | -1,313a |
| Consolidated net income of continuing operations | 2,695a | 2,688a | 2,572a |
| Consolidated net income of discontinued operations | 207a | 203a | 45a |
| Consolidated net income | 2,902a | 2,892a | 2,617a |
| Net income attributable to owners of the parent company | 2,350a | 2,440a | 2,146a |
| Non-controlling interests | 552a | 451a | 471a |