| Operating revenue | 14,146.1a | 14,127.5a |
| Operating expenses | -10,588.9a | -10,749.9a |
| Other income | 234.7a | 219.3a |
| Depreciation and amortisation | -2,410.6a | -2,444a |
| Exceptional items | 984.9a | -1,250.3a |
| Profit/(loss) on operating activities | 2,366.2a | -97.4a |
| Share of results of associates and joint ventures | 2,569.6a | 1,361.5a |
| Profit before interest, investment income (net), and tax | 4,935.8a | 1,264.1a |
| Interest and investment income (net) | 102.9a | 141.3a |
| Finance costs | -445.4a | -444.2a |
| Profit before tax | 4,593.3a | 961.2a |
| Tax expense | -564.9a | -157.7a |
| Profit after tax | 4,028.4a | 803.5a |
| Attributable to: | — | — |
| Shareholders of the company | 4,017.4a | 795a |
| Non-controlling interests | 11a | 8.5a |