| Fee and commission income | 1,299.87a | 1,178.24a |
| Fee and commission expense | -379.83a | -343.82a |
| Net fee and commission income | 920.04a | 834.42a |
| Dividends and similar income | 6.28a | 16.83a |
| Interest income and similar income | 21.95a | 10.76a |
| Interest expense and similar charges | -9.32a | -10.3a |
| Profits (losses) on disposal or repurchase of: | 0.73a | 0.35a |
| Financial assets at fair value through other comprehensive income | 0.73a | 0.35a |
| Net gains (losses) on other financial assets and financial liabilities at fair value through profit or loss | 28.6a | 43.15a |
| Assets and liabilities designated at fair value | 15.55a | 6.18a |
| Other financial assets mandatorily measured at fair value | 13.05a | 36.97a |
| Profit from insurance services | 32.78a | 28.67a |
| Financial income from insurance operations | -0.57a | -0.13a |
| Total income | 1,000.49a | 923.76a |
| Administrative costs: | -308.35a | -279.08a |
| Personnel costs | -134.64a | -122.6a |
| Other administrative costs | -173.71a | -156.48a |
| Net accruals to provisions for risks and charges | -10.88a | -1.86a |
| Net impairment losses/reversals of impairment losses on property, plant and equipment | -8.55a | -8.84a |
| Net impairment losses/reversals of impairment losses on intangible assets | -20.27a | -23.98a |
| Other operating income and costs | 3.55a | 1.29a |
| Operating expense | -344.51a | -308.75a |
| Profits (losses) on equity investments | 148.43a | -3.96a |
| Pre-tax profit (loss) from continuing operations | 804.41a | 611.05a |
| Income tax on profit from continuing operations | -213.18a | -161.87a |
| Net profit (loss) from continuing operations | 591.23a | 449.18a |
| Gains (losses) on discontinued operations, net of taxes | 13.26a | 8.84a |
| Profit for the period | 604.48a | 458.01a |
| Profit for the period attributable to minority interests | 28.32a | 23.45a |
| Parent company profit for the period/year | 576.17a | 434.57a |