| Total income | 61,876a | 57,423a | 52,117a |
| Administrative expenses | -22,740a | -22,241a | -20,918a |
| Staff costs | -14,328a | -13,726a | -12,547a |
| Other general administrative expenses | -8,412a | -8,515a | -8,371a |
| Depreciation and amortisation cost | -3,294a | -3,184a | -2,985a |
| Provisions or reversal of provisions, net | -3,883a | -2,678a | -1,881a |
| Impairment or reversal of impairment at financial assets not measured at fair value through profit or loss and net gains and losses from changes | -12,644a | -12,956a | -10,863a |
| Financial assets at fair value through other comprehensive income | | -44a | -7a |
| Financial assets at amortized cost | -12,644a | -12,912a | -10,856a |
| Impairment or reversal of impairment of investments in subsidiaries, joint ventures and associates, net | | | |
| Impairment or reversal of impairment on non-financial assets, net | -628a | -237a | -239a |
| Tangible assets | -386a | -136a | -140a |
| Intangible assets | -231a | -73a | -75a |
| Others | -11a | -28a | -24a |
| Gain or losses on non-financial assets and investments, net | 367a | 313a | 12a |
| Negative goodwill recognized in results | | 39a | |
| Gains or losses on non-current assets held for sale not classified as discontinued operations | -27a | -20a | 7a |
| Operating profit/(loss) before tax | 19,027a | 16,459a | 15,250a |
| Tax expense or income from continuing operations | -5,283a | -4,276a | -4,486a |
| Profit/(loss) from continuing operations | 13,744a | 12,183a | 10,764a |
| Profit/(loss) after tax from discontinued operations | | | |
| Profit/(loss) for the year | 13,744a | 12,183a | 10,764a |
| Profit/(loss) attributable to non-controlling interests | 1,170a | 1,107a | 1,159a |
| Profit/(loss) attributable to the parent | 12,574a | 11,076a | 9,605a |