| Interest and similar income | 20,367.89a | 19,374.05a |
| Interest and similar expenses | -7,184.57a | -6,924.14a |
| Net interest income | 13,183.31a | 12,449.91a |
| Fees received | 4,766.38a | 4,679.93a |
| Fees paid | -850.43a | -928.41a |
| Fee income | 3,915.95a | 3,751.53a |
| Net gains or losses resulting from net hedging positions | 0a | 0a |
| Net gains or losses on financial instruments at fair value through profit or loss | 827.8a | 215.85a |
| Net gains or losses on trading assets/liabilities | 726.97a | 193.41a |
| Net gains or losses on other assets/liabilities at fair value through profit or loss | 100.83a | 22.44a |
| Net gains or losses on financial instruments at fair value through other comprehensive income | 234.47a | 225.46a |
| Net gains or losses on debt instruments through other comprehensive income remuneration of equity instruments (dividends) through other comprehensive income (non-recyclable) | 234.47a | 225.46a |
| Net income from other activities | 1,091.93a | 901.38a |
| Expenses from other activities | -536.89a | -591.3a |
| Net banking income | 18,716.57a | 16,952.83a |
| General operating expenses | -7,760.57a | -7,899.39a |
| Depreciation, amortisation and impairment of intangible assets and property, plant and equipment | -929.47a | -900.26a |
| Gross operating income | 10,026.54a | 8,153.19a |
| Cost of risk | -3,177.6a | -2,758.29a |
| Operating income | 6,848.94a | 5,394.9a |
| Share of earnings of companies accounted for using the equity method | 141.15a | 142.67a |
| Net gains or losses on other assets | -9.81a | -22.34a |
| Pre-tax income | 6,980.28a | 5,515.23a |
| Corporate income tax | -2,004.17a | -1,436.72a |
| Net income | 4,976.11a | 4,078.51a |
| Non-controlling interests | 1,548.69a | 1,416.35a |
| Net income attributable to shareholders of the parent company | 3,427.42a | 2,662.16a |