| Interest income and similar revenues | 34,838a | 33,919a |
| Of which: interest income calculated with the effective interest method | 28,187a | 27,221a |
| Interest expenses and similar charges | -20,167a | -19,571a |
| Net interest margin | 14,671a | 14,348a |
| Fees and commissions income | 8,805a | 8,247a |
| Fees and commissions expenses | -1,763a | -1,643a |
| Net fees and commissions | 7,042a | 6,604a |
| Dividend income and similar revenues | 468a | 305a |
| Net gains (losses) on trading | 2,888a | 2,264a |
| Net gains (losses) on hedge accounting | -530a | -201a |
| Gains (losses) on disposal and repurchase of | 17a | 410a |
| Financial assets at amortised cost | -62a | 199a |
| Financial assets at fair value through other comprehensive income | 74a | 145a |
| Financial liabilities | 5a | 66a |
| Net gains (losses) on other financial assets/liabilities at fair value through profit or loss | -286a | -502a |
| Financial assets/liabilities designated at fair value | -456a | -735a |
| Other financial assets mandatorily at fair value | 170a | 233a |
| Operating income | 24,270a | 23,228a |
| Net losses/recoveries on credit impairment relating to | -763a | -663a |
| Financial assets at amortised cost | -750a | -661a |
| Financial assets at fair value through other comprehensive income | -13a | -2a |
| Gains/losses from contractual changes with no cancellations | 6a | -13a |
| Net profit from financial activities | 23,513a | 22,552a |
| Insurance service result | 0a | 0a |
| Insurance revenues from insurance contracts issued | 0a | 0a |
| Insurance service costs from insurance contracts issued | 0a | 0a |
| Insurance revenues from reinsurance contracts held | 0a | 0a |
| Insurance service costs from reinsurance contracts held | 0a | 0a |
| Insurance finance net revenues/costs | 0a | 0a |
| Insurance finance net revenues/costs arising from insurance contracts issued | 0a | 0a |
| Insurance finance net revenues/costs arising from reinsurance contracts held | 0a | 0a |
| Net profit from financial and insurance activities | 23,513a | 22,552a |
| Administrative expenses | -10,408a | -10,902a |
| Staff costs | -6,684a | -6,877a |
| Other administrative expenses | -3,724a | -4,025a |
| Net provisions for risks and charges | -278a | -17a |
| Commitments and financial guarantees given | -267a | -74a |
| Other net provisions | -545a | -91a |
| Net value adjustments/write-backs on property, plant and equipment | -695a | -842a |
| Net value adjustments/write-backs on intangible assets | -589a | -626a |
| Other operating expenses/income | 853a | 972a |
| Operating costs | -11,117a | -11,415a |
| Gains (losses) of equity investments | 483a | 460a |
| Net gains (losses) on property, plant and equipment and intangible assets measured at fair value | -22a | -157a |
| Goodwill impairment | 0a | 0a |
| Gains (losses) on disposals on investments | 3a | 11a |
| Profit (loss) before tax from continuing operations | 12,860a | 11,451a |
| Tax expenses (income) of the year from continuing operations | -3,086a | -1,917a |
| Profit (loss) after tax from continuing operations | 9,774a | 9,534a |
| Profit (loss) after tax from discontinued operations | 0a | 0a |
| Profit (loss) of the year | 9,774a | 9,534a |
| Minority profit (loss) of the year | -55a | -27a |
| Parent company's profit (loss) of the year | 9,719a | 9,507a |