| Interest income | 29,792.09a | 26,899.6a |
| Interest expenses | -10,070.76a | -8,466.21a |
| Net interest margin | 19,721.32a | 18,433.39a |
| Fees income | 7,510.31a | 7,259.81a |
| Fees expenses | -838.85a | -838.79a |
| Net fee margin | 6,671.46a | 6,421.01a |
| Net gains or losses on financial instruments at fair value through profit or loss | 5,465.74a | 3,831.45a |
| Net gains or losses on trading assets | 5,471.94a | 3,856.53a |
| Net gains or losses on other assets at fair value through profit or loss | -6.2a | -25.08a |
| Net gains or losses on financial assets at fair value through other comprehensive income | 357a | 346.42a |
| Net gains or losses on debt instruments at fair value through other comprehensive income (recycling) | 93.42a | 135.93a |
| Remuneration of equity instruments measured at fair value through other comprehensive income that will not be reclassified subsequently to profit or loss (dividends) | 263.58a | 210.49a |
| Income on other activities | 1,598.45a | 880.7a |
| Expenses on other activities | -2,717.61a | -1,676.31a |
| Net income from insurance activities | 3,410.76a | 1,706.06a |
| Net banking income | 34,507.12a | 29,942.72a |
| Total operating expenses | -11,078.43a | -10,800.6a |
| Depreciation, amortisation and impairment of property, plant and equipment and intangible assets | -1,385.03a | -1,389.18a |
| Gross operating income | 22,043.66a | 17,752.95a |
| Cost of risk | -4,210.26a | -3,982.04a |
| Net operating income | 17,833.4a | 13,770.91a |
| +/- Share of earnings of associates and equity-method entities | 12.58a | 9.5a |
| Net gains or losses on other assets | 122.85a | 1.13a |
| Pre-tax income | 17,968.83a | 13,781.54a |
| Net income tax | -6,286.06a | -4,718.12a |
| Net income | 11,682.77a | 9,063.42a |
| Non-controlling interests | -2,178.29a | -1,555.82a |
| Net income group share (or owners of the parent company) | 9,504.49a | 7,507.61a |