| Operating revenue | 52,985.55a | 50,564.47a |
| Interest income | 91,228.73a | 94,718.88a |
| Interest expense | -58,742.64a | -59,554.8a |
| Net interest income | 32,486.09a | 35,164.08a |
| Fee and commission income | 4,515.93a | 5,428.63a |
| Fee and commission expense | -557.11a | -513.43a |
| Net fee and commission income | 3,958.82a | 4,915.2a |
| Investment income | 13,165.65a | 6,771.72a |
| Share of profit of associates and joint ventures | 105.22a | 96.83a |
| Gains on derecognition of financial assets measured at amortized cost | 5,563.2a | 1,504.03a |
| Other income | 299.22a | 620.96a |
| Fair value gain (loss) | 3,702.15a | 3,519.3a |
| Exchange gain (loss) | -737.15a | -506.48a |
| Other operating income | 67.89a | 52.42a |
| Gain (loss) on disposal of assets | 42.89a | 27.28a |
| Operating expenses | -25,683.18a | -24,534.97a |
| Taxes and surcharges | -614.61a | -653.72a |
| Business and management expenses | -12,621.7a | -12,446.01a |
| Credit impairment losses | -12,446.61a | -11,434.11a |
| Other asset impairment losses | -0.06a | -0.16a |
| Other operating costs | -0.21a | -0.98a |
| Operating profit | 27,302.37a | 26,029.5a |
| Non-operating income | 73.45a | 62.49a |
| Non-operating expenses | -355.32a | -194.9a |
| Profit before tax | 27,020.5a | 25,897.09a |
| Income tax expense | -3,460.05a | -3,324.85a |
| Net profit | 23,560.45a | 22,572.24a |
| By continuity of operations | — | — |
| Continuing operations net profit | 23,560.45a | 22,572.24a |
| Discontinued operations net profit | 0a | 0a |
| By ownership attribution | — | — |
| Net profit attributable to owners of the parent | 23,559.89a | 22,544.79a |
| Noncontrolling interests | 0.56a | 27.46a |