| Fees for services rendered and commission income | 6,197.61a | 5,813.56a |
| Fees for services received and commission expense | -2,501.78a | -2,345.32a |
| Net fee and commission income | 3,695.83a | 3,468.24a |
| Interest and similar income | 154.44a | 125.31a |
| Interest and similar expense | -415.17a | -383.1a |
| Net interest income | -260.74a | -257.78a |
| Profit (loss) on hedging/financial assets and liabilities at fair value through profit or loss/derecognition of assets and liabilities at amortised cost | 22.04a | 48.22a |
| Dividends and profit (loss) from sale of assets at fair value through other comprehensive income | -81.92a | -86.12a |
| Financial and operating income | 3,375.22a | 3,172.55a |
| Administrative expenses | -2,045.62a | -1,846.84a |
| Personnel-related costs | -945.33a | -801.73a |
| Other administrative costs | -1,100.29a | -1,045.11a |
| Other operating income/expenses, net | -4.96a | 2.86a |
| Net value adjustments on assets measured at amortised cost | -5.35a | -3.39a |
| Net accruals to provisions for risks and charges | 0.66a | -48.62a |
| Net value adjustments/write-backs on tangible and intangible assets | -911.25a | -2,151.75a |
| Operating margin | 408.7a | -875.2a |
| Profit (loss) from equity investments and disposals of investments | -0.77a | -14.39a |
| Profit (loss) before taxes from continuing operations | 407.93a | -889.59a |
| Income taxes | -217.48a | -134.33a |
| Income (loss) after tax from discontinued operations | -19.41a | 21.16a |
| Profit (loss) for the year | 171.04a | -1,002.76a |
| Profit (loss) for the year attributable to the parent company | 167.36a | -1,005.99a |
| Profit (loss) for the year attributable to non-controlling interests | 3.68a | 3.23a |