| Income statement | — | — |
| Revenue | 11,036b | 11,072b |
| Direct costs | -2,972b | -2,906b |
| Personnel expense | -2,749b | -2,680b |
| Other operating expense | -1,727b | -1,630b |
| Capitalised self-constructed assets and other income | 767b | 766b |
| Operating income before depreciation and amortisation | 4,355b | 4,622b |
| Depreciation, amortisation and impairment of property, plant and equipment, intangible assets and goodwill | -2,143b | -2,126b |
| Depreciation of right-of-use assets | -261b | -291b |
| Operating income | 1,951b | 2,205b |
| Financial income | 167b | 30b |
| Financial expense | -255b | -160b |
| Result of equity-accounted investees | -2b | 0b |
| Income before income taxes | 1,861b | 2,075b |
| Income tax expense | -320b | -364b |
| Net income | 1,541b | 1,711b |