| Revenue from contracts with customers | — | — |
| Revenue from operations | 163,349.2a | 144,309.5a |
| Other operating revenues | 5,554.1a | 5,331.1a |
| Other income | 2,517.1a | 1,439.2a |
| Total income | 171,420.4a | 151,079.8a |
| Expenses | — | — |
| Cost of materials consumed | -104,581.4a | -91,929.9a |
| Purchase of stock-in-trade | -7,118.2a | -6,651.7a |
| Changes in inventories of finished goods, work-in-progress and stock-in-trade | -1,634.2a | -279a |
| Employee benefits expense | -14,932.4a | -12,048.3a |
| Finance costs | -522.6a | -424.6a |
| Depreciation and amortisation expense | -4,654.9a | -3,959.3a |
| Other expenses | -24,411.3a | -20,420.6a |
| Total expenses | -154,586.6a | -135,155.4a |
| Profit before share of profit/(loss) of an associate/a joint venture, exceptional items and tax | 16,833.8a | 15,924.4a |
| Share of profit/(loss) of an associate/a joint venture (net of tax) | -6.3a | -195.6a |
| Profit before exceptional items and tax | 16,827.5a | 15,728.8a |
| Exceptional items | 0.8a | 80.6a |
| Profit before tax after exceptional items | 16,828.3a | 15,809.4a |
| Income tax expense | — | — |
| Current tax | -2,769.2a | -2,567.2a |
| Adjustment of tax relating to earlier years | -0.6a | -25.4a |
| Deferred tax (net) | -2,190.9a | -1,633.2a |
| Profit for the year from continuing operations | 11,868.8a | 11,583.6a |
| Profit/(loss) from discontinued operations before tax | 5,348.5a | 1,698a |
| Tax income/(expense) on discontinued operations | 8a | -31.6a |
| Profit/(loss) from discontinued operations after tax | 5,356.5a | 1,666.4a |
| Profit for the year (I) | 17,225.3a | 13,250a |