| Cash - central banks - public treasury - postal cheque | 27,722.94a | 24,645.49a |
| Financial assets at fair value through profit or loss (FV P&L) | 76,695.54a | 61,704.9a |
| Trading assets | 75,878.85a | 61,187.13a |
| Other financial assets at fair value through profit or loss | 816.68a | 517.77a |
| Financial assets at fair value through other comprehensive income | 34,049.43a | 28,776.88a |
| Debt instruments at fair value through other comprehensive income (recycling) | 21,450.3a | 23,300.54a |
| Equity instruments at fair value through other comprehensive income (no recycling) | 12,599.13a | 5,476.34a |
| Securities at amortised cost | 30,547.03a | 28,443.71a |
| Loans & receivables to credit institutions at amortised cost | 48,692.64a | 36,303.76a |
| Loans & receivables to customers at amortised cost | 413,590.72a | 392,649.65a |
| Financial investments of insurance activities | 51,042.89a | 46,340.94a |
| Insurance contracts assets | 1,252.25a | 1,657.31a |
| Current tax assets | 375.39a | 220.95a |
| Deferred tax assets | 6,324.24a | 4,929.66a |
| Accrued income and other assets | 12,326.54a | 10,074.03a |
| Non current assets held for sale | 75.06a | 69.72a |
| Equity-method investments | 102.12a | 89a |
| Investment property | 2,062.55a | 2,244.89a |
| Property, plant, equipment | 7,913.26a | 7,543.99a |
| Intangible assets | 3,852.3a | 3,356.37a |
| Goodwill | 9,868.06a | 9,954.63a |
| Total assets | 726,492.95a | 659,005.89a |
| Central banks - public treasury - postal cheque | 0.09a | 1.45a |
| Financial liabilities at fair value through profit and loss (FV P&L) | 1,716.27a | 1,670.54a |
| Trading liabilities | 1,716.27a | 1,670.54a |
| Deposits from credit institutions | 58,977.9a | 48,472.57a |
| Deposits from customers | 480,478.66a | 435,522.18a |
| Notes & certificates issued | 17,831.83a | 16,445.04a |
| Current tax liabilities | 2,583.98a | 1,941.99a |
| Deferred tax liabilities | 5,151.1a | 3,005.81a |
| Accrued expenses and other liabilities | 19,898.36a | 18,324.91a |
| Insurance liabilities | 46,083.64a | 43,700.02a |
| Provisions | 3,770.79a | 3,656.94a |
| Subsidies and allocated funds | 153.36a | 143.46a |
| Subordinated debts and special guarantee funds | 17,344.14a | 19,415.02a |
| Shareholders' equity | 72,502.83a | 66,705.96a |
| Equity and related reserves | 14,646.12a | 14,646.12a |
| Consolidated reserves | 44,685.72a | 41,785.59a |
| Group share | 37,791.27a | 35,291.07a |
| Non-controlling interests | 6,894.45a | 6,494.52a |
| Unrealized or deferred gains / losses | 1,488.22a | 1,210.83a |
| Group share | 514.26a | 392.03a |
| Non-controlling interests | 973.96a | 818.8a |
| Net income | 11,682.77a | 9,063.42a |
| Group share | 9,504.49a | 7,507.61a |
| Non-controlling interests | 2,178.29a | 1,555.82a |
| Total liabilities | 726,492.95a | 659,005.89a |