| Cash and cash equivalents | 3,738,224a | 4,546,559a |
| Financial assets measured at fair value through profit or loss | 739,876a | 690,970a |
| Financial assets held for trading | 174,038a | 150,073a |
| Other financial assets mandatorily measured at fair value | 565,838a | 540,897a |
| Financial assets measured at fair value through other comprehensive income | 2,656,254a | 3,212,616a |
| Financial assets measured at amortised cost | 45,459,416a | 45,530,807a |
| Loans and receivables with banks | 2,135,962a | 2,122,051a |
| Loans and receivables with customers | 43,323,454a | 43,408,756a |
| Hedging derivatives | | 1a |
| Change in value of macro-hedged financial assets (+/-) | 2,139a | 1,775a |
| Equity investments | 402,758a | 376,357a |
| Property, equipment and investment property | 663,577a | 677,074a |
| Intangible assets | 35,836a | 37,756a |
| Goodwill | 12,632a | 16,997a |
| Tax assets | 190,030a | 260,813a |
| Current | 1,776a | 1,375a |
| Prepaid | 188,254a | 259,438a |
| Non-current assets and groups of assets held for sale | 108,593a | |
| Other assets | 2,631,879a | 2,387,037a |
| Total assets | 56,628,582a | 57,721,765a |
| Financial liabilities measured at amortised cost | 50,729,041a | 52,310,486a |
| Due to banks | 6,228,550a | 9,917,675a |
| Customer deposits | 39,346,409a | 37,916,301a |
| Securities issued | 5,154,082a | 4,476,510a |
| Financial liabilities held for trading | 16,561a | 69,577a |
| Hedging derivatives | 2,426a | 1,924a |
| Tax liabilities | 72,423a | 71,354a |
| Current | 41,501a | 41,999a |
| Deferred | 30,922a | 29,355a |
| Liabilities associated with assets held for sale | 3a | |
| Other liabilities | 1,228,645a | 1,062,057a |
| Provision for employee severance pay | 32,577a | 33,459a |
| Provisions for risks and charges | 390,567a | 363,620a |
| Commitments and guarantees given | 88,827a | 96,237a |
| Pension and similar obligations | 189,432a | 178,950a |
| Other provisions for risks and charges | 112,308a | 88,433a |
| Valuation reserves | 6,559a | -16,222a |
| Reserves | 2,160,953a | 1,950,646a |
| Share premiums | 78,934a | 78,949a |
| Share capital | 1,360,157a | 1,360,157a |
| Treasury shares | -25,220a | -25,418a |
| Non-controlling interests | 14a | 14a |
| Profit (loss) of the year | 574,942a | 461,162a |
| Total liabilities and equity | 56,628,582a | 57,721,765a |