| Assets | — | — |
| Cash and cash equivalents | 40,533a | 89,717a |
| Financial assets measured at fair value through profit or loss | 150,943a | 144,599a |
| Financial assets held for trading | 41,439a | 38,164a |
| Financial assets designated at fair value | 6a | 5a |
| Other financial assets mandatorily measured at fair value | 109,498a | 106,430a |
| Financial assets measured at fair value through other comprehensive income | 150,269a | 140,769a |
| Financial assets measured at amortised cost | 518,702a | 520,162a |
| Due from banks | 38,460a | 32,978a |
| Loans to customers | 480,242a | 487,184a |
| Hedging derivatives | 6,505a | 7,006a |
| Fair value change of financial assets in hedged portfolios (+/-) | -3,602a | -5,695a |
| Investments in associates and companies subject to joint control | 3,036a | 2,490a |
| Insurance assets | 693a | 813a |
| Insurance contracts issued that are assets | 444a | 412a |
| Reinsurance contracts held that are assets | 249a | 401a |
| Property and equipment | 9,024a | 9,852a |
| Intangible assets | 9,860a | 9,557a |
| Goodwill | 3,697a | 3,672a |
| Tax assets | 12,916a | 14,536a |
| Current | 1,650a | 1,932a |
| Deferred | 11,266a | 12,604a |
| Non-current assets held for sale and discontinued operations | 667a | 265a |
| Other assets | 33,739a | 31,242a |
| Total assets | 933,285a | 965,313a |
| Liabilities and shareholders' equity | — | — |
| Financial liabilities measured at amortised cost | 599,620a | 643,628a |
| Due to banks | 45,794a | 93,290a |
| Due to customers | 443,457a | 441,910a |
| Securities issued | 110,369a | 108,428a |
| Financial liabilities held for trading | 42,882a | 43,494a |
| Financial liabilities designated at fair value | 74,083a | 72,782a |
| Hedging derivatives | 4,410a | 5,188a |
| Fair value change of financial liabilities in hedged portfolios (+/-) | -1,819a | -3,967a |
| Tax liabilities | 2,097a | 1,947a |
| Current | 383a | 458a |
| Deferred | 1,714a | 1,489a |
| Liabilities associated with non-current assets held for sale and discontinued operations | 5a | 2a |
| Other liabilities | 15,014a | 12,755a |
| Employee termination indemnities | 706a | 767a |
| Allowances for risks and charges | 4,885a | 4,541a |
| Commitments and guarantees given | 601a | 525a |
| Post-employment benefits | 98a | 99a |
| Other allowances for risks and charges | 4,186a | 3,917a |
| Insurance liabilities | 126,081a | 119,849a |
| Insurance contracts issued that are liabilities | 126,013a | 119,674a |
| Reinsurance contracts held that are liabilities | 68a | 175a |
| Valuation reserves | -2,332a | -2,009a |
| Redeemable shares | | |
| Equity instruments | 8,706a | 7,948a |
| Reserves | 15,367a | 14,697a |
| Interim dividends (-) | -3,022a | |
| Share premium reserve | 27,601a | |
| Share capital | 10,369a | |
| Treasury shares (-) | -179a | |
| Minority interests (+/-) | 145a | |
| Net income (loss) (+/-) | 8,666a | |
| Total liabilities and shareholders' equity | 933,285a | |
| Interim dividend (-) | | -2,629a |
| Share premium reserve | | 28,003a |
| Share capital | | 10,369a |
| Treasury shares (-) | | -140a |
| Minority interests (+/-) | | 364a |
| Net income (loss) (+/-) | | 7,724a |
| Total liabilities and shareholders' equity | | 965,313a |