| Cash and cash equivalents | 684,440a | 188,134a |
| Financial assets at fair value through profit or loss | 42,531,431a | 36,196,039a |
| Financial assets held for trading | 416,218a | 999,295a |
| Financial assets designated at fair value | 41,904,095a | 34,990,416a |
| Other financial assets mandatorily measured at fair value | 211,118a | 206,328a |
| Financial assets measured at fair value through other comprehensive income | 2,305,833a | 2,033,758a |
| Financial assets measured at amortised cost | 37,863,887a | 36,920,252a |
| Loans to banks | 811,382a | 160,702a |
| Loans to customers | 37,052,505a | 36,759,550a |
| Hedging derivatives | 0a | 53a |
| Insurance assets | 70,997a | 78,227a |
| Reinsurance cessions that are classified as assets | 70,997a | 78,227a |
| Tangible assets | 209,693a | 212,514a |
| Intangible assets | 212,914a | 206,869a |
| Goodwill | 125,625a | 125,625a |
| Tax assets | 834,297a | 663,588a |
| Current | 664,392a | 501,782a |
| Prepaid | 169,905a | 161,806a |
| Non-current assets and disposal groups | 823a | 56a |
| Other assets | 1,439,957a | 1,331,361a |
| Total assets | 86,154,272a | 77,830,851a |
| Financial liabilities measured at amortised cost | 35,528,900a | |
| Payables to banks | 717,433a | |
| Payables to customers | 34,497,838a | |
| Debt securities in issue | 313,629a | |
| Financial liabilities held for trading | 3a | |
| Financial liabilities designated at fair value | 18,740,436a | |
| Hedging derivatives | 0a | |
| Tax liabilities | 410,923a | |
| Current | 307,087a | |
| Deferred | 103,836a | |
| Other liabilities | 1,289,681a | |
| Employee severance benefits | 12,228a | |
| Provisions for risk and charges | 342,336a | |
| Commitments and guarantees given | 930a | |
| Pensions and similar obligations | 105a | |
| Other provisions for risk and charges | 341,301a | |
| Insurance liabilities | 25,804,045a | |
| Insurance contracts written that are classified as liabilities | 25,804,045a | |
| Valuation reserves | 119,833a | |
| Reserves | 2,526,734a | |
| Interim dividends | -272,832a | |
| Issue premiums | 9,082a | |
| Capital | 600,688a | |
| Treasury shares (-) | -77,414a | |
| Minority interests (+/-) | 0a | |
| Net income for the year (+/-) | 1,119,629a | |
| Total liabilities and shareholders' equity | 86,154,272a | |