| Interest and similar income | 2,118,032a | 1,812,025a |
| Of which: interest income calculated using the effective interest method | 2,065,165a | 1,795,686a |
| Interest and similar expenses | -1,027,928a | -875,070a |
| Net interest income | 1,090,104a | 936,955a |
| Fee and commission income | 455,493a | 423,567a |
| Fee and commission expense | -20,991a | -21,007a |
| Net fee and commission income | 434,502a | 402,560a |
| Dividends and similar income | 6,501a | 7,652a |
| Net trading income | 124,507a | 112,981a |
| Net hedging gain (loss) | 2a | -76a |
| Gains (losses) from sales or repurchases | 14,567a | 6,565a |
| Financial assets measured at amortised cost | 10,680a | 7,644a |
| Financial assets measured at fair value through other comprehensive income | 3,210a | -1,166a |
| Financial liabilities | 677a | 87a |
| Net gains/losses on other financial assets and liabilities measured at fair value through profit or loss | -7,752a | 5,208a |
| Other financial assets mandatorily measured at fair value | -7,752a | 5,208a |
| Total income | 1,662,431a | 1,471,845a |
| Net adjustments/write-backs for credit risk related to | -195,464a | -202,267a |
| Financial assets measured at amortised cost | -195,610a | -202,614a |
| Financial assets measured at fair value through other comprehensive income | -146a | -347a |
| Gains/losses from contractual amendments not resulting in derecognition | -3,997a | 6,550a |
| Net financial income | 1,462,970a | 1,276,128a |
| Balance of financial and insurance management | 1,462,970a | 1,276,128a |
| Administrative expenses | -660,415a | -622,158a |
| Personnel expenses | -321,497a | -300,268a |
| Other administrative expenses | -338,918a | -321,890a |
| Net allocations to provisions for risks and charges | -22,751a | -59,470a |
| Commitments for guarantees given | -7,273a | -32,982a |
| Other net provisions | -30,024a | -26,488a |
| Depreciation and net impairment losses on property, equipment and investment property | -56,444a | -53,836a |
| Amortisation and net impairment losses on intangible assets | -19,929a | -18,647a |
| Other operating income/expense | 99,648a | 101,562a |
| Operating costs | -659,891a | -652,549a |
| Gains (losses) on equity investments | 44,706a | 38,524a |
| Net result of fair value measurement of property, equipment and investment property and intangible assets | -3,100a | -2,288a |
| Value adjustments of goodwill | -4,365a | |
| Gains (losses) on sales of investments | 410a | 469a |
| Pre-tax profit (loss) from continuing operations | 840,730a | 660,284a |
| Income taxes for the year from current operations | -265,788a | -199,122a |
| Post-tax profit (loss) from continuing operations | 574,942a | 461,162a |
| Profit (loss) for the year | 574,942a | 461,162a |
| (Profit) loss for the year attributable to non-controlling interests | | |
| Profit (loss) for the year attributable to the parent company | 574,942a | 461,162a |