| Asset items | — | — |
| Cash and cash equivalents | 12,124.84a | 18,297.5a |
| Financial assets at fair value through profit and loss | 15,570.02a | 12,767.53a |
| Financial assets held for trading | 6,012.32a | 4,354a |
| Other financial assets mandatorily measured at fair value | 9,557.7a | 8,413.53a |
| Financial assets measured at fair value through other comprehensive income | 22,682.06a | 19,679.64a |
| Financial assets at amortised cost | 131,794.86a | 135,192.55a |
| Loans to banks | 5,842.54a | 5,926.11a |
| Loans to customers | 125,952.32a | 129,266.44a |
| Hedging derivatives | 1,033.29a | 980.02a |
| Fair value change of financial assets in macro fair value hedge portfolios (+/-) | -1.45a | -68.96a |
| Interests in associates and joint ventures | 1,708.44a | 1,454.25a |
| Insurance assets | 7.22a | 7.97a |
| Insurance contracts issued - assets | 0.06a | 0.05a |
| Reinsurance assets | 7.16a | 7.92a |
| Property, plant and equipment | 2,513.91a | 2,857.95a |
| Intangible assets | 1,256.61a | 1,253.43a |
| Goodwill | 56.71a | 56.71a |
| Tax assets | 3,372.64a | 4,201.15a |
| Current | 253.71a | 351.37a |
| Deferred | 3,118.92a | 3,849.78a |
| Non-current assets and disposal groups held for sale | 444.53a | 468.69a |
| Other assets | 5,702.13a | 5,007.06a |
| Total assets | 198,209.09a | 202,098.77a |