| Cash, central banks, Treasury, postal check service | 20,240.63a | 15,498.73a |
| Financial assets at fair value through profit or loss | 103,426.96a | 90,483.73a |
| Trading financial assets | 71,114.65a | 62,356.41a |
| Other financial assets at fair value through profit or loss | 32,312.31a | 28,127.32a |
| Hedging derivatives | 0a | 0a |
| Financial assets at fair value through equity | 36,028.4a | 34,454.88a |
| Debt instruments at fair value through equity (recyclable) | 28,070.28a | 27,251.57a |
| Equity instruments at fair value through equity (non-recyclable) | 7,958.12a | 7,203.31a |
| Securities at amortized cost | 30,251.62a | 30,891.57a |
| Loans and receivables from credit institutions and similar, at amortized cost | 27,610.23a | 23,041.92a |
| Loans and receivables from customers, at amortized cost | 287,240.81a | 289,685.7a |
| Revaluation asset for rate-hedged portfolios | 0a | 0a |
| Investments of insurance activities | 2,274.79a | 2,212.29a |
| Assets of insurance contracts | 256.98a | 160.99a |
| Current tax assets | 1,616.95a | 1,814.65a |
| Deferred tax assets | 4,943.94a | 4,507.01a |
| Accruals and other assets | 8,307.86a | 7,095.88a |
| Non-current assets held for sale | 0a | 0a |
| Investments in equity-accounted entities | 29.65a | 25.14a |
| Investment properties | 6,131.61a | 6,620.98a |
| Property, plant and equipment | 10,471.36a | 10,204.16a |
| Intangible assets | 1,103.04a | 1,133a |
| Goodwill | 2,343.74a | 2,414.78a |
| Total assets IFRS | 542,278.56a | 520,245.4a |
| Central banks, Treasury, postal check service | 7.55a | 16.88a |
| Financial liabilities at fair value through profit or loss | — | — |
| Trading financial liabilities | 0a | 0a |
| Financial liabilities at fair value through profit or loss - designated at fair value option | 0a | 0a |
| Hedging derivatives | 0a | 0a |
| Amounts due to credit institutions and similar | 49,566.07a | 52,910.75a |
| Amounts due to customers | 388,991.37a | 371,636.65a |
| Debt represented by a security | — | — |
| Debt securities issued | 401.08a | 444.4a |
| Revaluation liability for rate-hedged portfolios | 0a | 0a |
| Current tax liabilities | 4,212.35a | 2,782.23a |
| Deferred tax liabilities | 1,047.43a | 999.92a |
| Accruals and other liabilities | 14,956.55a | 12,799.93a |
| Liabilities associated with non-current assets held for sale | 0a | 0a |
| Liabilities of insurance contracts | 2,577.89a | 2,331.04a |
| Provisions for risks and charges | 7,808.03a | 6,421.15a |
| Subsidies, public funds and special guarantee funds | 4,025.11a | 3,770.57a |
| Subordinated debts | 11,517.81a | 11,572.65a |
| Shareholders' equity | 57,167.31a | 54,559.24a |
| Capital and related reserves | 30,438.27a | 29,931.19a |
| Treasury shares | 0a | 0a |
| Consolidated reserves | 22,621.68a | 21,126.25a |
| Part of the group | 3,070.33a | 1,999.55a |
| Non-controlling interests | 19,551.36a | 19,126.69a |
| Gains or losses recognized directly in equity | -859.2a | -631.54a |
| Part of the group | -610.09a | -500.27a |
| Non-controlling interests | -249.11a | -131.26a |
| Net income for the year | 4,966.56a | 4,133.34a |
| Part of the group | 4,145.35a | 3,475.29a |
| Non-controlling interests | 821.22a | 658.05a |
| Total liabilities and shareholders' equity IFRS | 542,278.56a | 520,245.4a |